Service Engineer - Newcastle

Complete Security Recruitment; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A security solutions provider in the UK is seeking a Safety and Security Engineer to install and maintain various security systems. The ideal candidate should possess technical expertise, strong people management skills, and excellent communication abilities. This role includes opportunities for training and career progression in a supportive environment. Competitive salary and benefits are offered.

Benefits

Competitive salary

Excellent benefits

Opportunities for career progression

Qualifications

• Experience with BAFE/SSAIB/NSI accredited companies.
• Proficient administrative skills with knowledge of internal business systems.
• Commercial awareness, including design and pricing of systems and upgrades.

Responsibilities

• Installing, commissioning, and servicing a range of field equipment including fire and intruder alarm systems.
• Providing excellent customer service and technical support on-site.
• Participating in a 24/7 on-call rota.

Skills

Strong people management skills

Technical expertise in relevant areas

Excellent verbal communication skills

Team player and relationship builder

Service-oriented with flexibility

Education

Recent electrical qualifications

Valid CSCS/ECS card

Certifications such as IPAF, PASMA, Asbestos Awareness

Tools

Knowledge of industry-standard manufacturers (e.g., Bosch, Dahua, Hikvision)

Gallagher Access Control expertise

Job description

Overview

This company builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on four specialist sectors: public service, enterprise, financial services, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their needs and challenges, delivering impactful solutions that make environments better connected, easier to manage, safer, and more efficient.

The work is pioneering and engaging. We build meaningfully, think bigger, and always advance. Our diverse range of customers and services make every day different. We prioritize the customer’s perspective. Our values are: know your craft, know your colleagues, know your customers, and know how to connect. We value the power of connecting people, skills, and technologies in innovative ways.

Responsibilities

The role:

Our Safety and Security engineering team is central to our business. Multi-skilled across various technologies and products, our engineers have extensive knowledge built over many years. Customer service is a priority, and we strive to deliver the highest engineering standards. The role includes mentored training and development, with opportunities for future progression and succession planning.

Key responsibilities include:

• Installing, commissioning, and servicing a range of field equipment including fire and intruder alarm systems, CCTV, access control, audio-visual, public address, and voice alarm systems.
• Retrofitting upgrades and extensions to existing systems as part of remedial works.
• Providing excellent customer service.
• Understanding site plans for installations based on survey documentation.
• Responding to reactive call-outs with a focus on first-time fixes.
• Offering on-site technical support and solutions during reactive and planned visits.
• Completing documentation according to company standards.
• Adhering to strict health and safety guidelines.
• Participating in a 24/7 on-call rota.
• Advising customers on new products and services to enhance efficiency.

Qualifications and Skills

• Strong people management skills.
• Technical expertise in relevant areas.
• Proficient administrative skills with knowledge of internal business systems.
• Commercial awareness, including design and pricing of systems and upgrades.
• Service-oriented with flexibility to assist in installation tasks.
• Excellent verbal communication skills.
• Team player and relationship builder.
• Experience with BAFE/SSAIB/NSI accredited companies.
• Valid CSCS/ECS card.
• Certifications such as IPAF, PASMA, Asbestos Awareness.
• Recent electrical qualifications.
• Knowledge of industry-standard manufacturers (e.g., Bosch, Dahua, Hikvision, Gallagher, Milestone).
• Preference for candidates with Gallagher Access Control expertise.

Behaviours

• Can-do attitude and drive to succeed.
• Empathetic and supportive.
• Focused on best practice delivery.

This company offers a competitive salary, excellent benefits, and opportunities for career progression. Further details will be discussed upon application. The company is an equal opportunity employer, celebrating diversity and committed to inclusion.