Service Engineer Manager Fire and Security

Lien en Peet catering; Buckley; On-site; GBP 45,000; Full time

Job summary

An established industry player is seeking a proactive Service Engineer Manager to lead a dynamic team in the fire and security sector. This role involves managing engineers, ensuring top-notch customer service, and maintaining operational efficiency. With a focus on relationship building and performance monitoring, you will play a crucial role in driving the success of the organization. The company offers a supportive environment with ongoing training, competitive salary, and various perks including a performance-related bonus. If you are driven and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Performance Related Bonus

25 Days Annual Leave

Private Medical Insurance

Company Pension

Laptop and Mobile Phone

Team Building Days/Nights Out

Quarterly Recognition Awards

Christmas Bonus

Additional Day Off for Birthday

Continuous Training Opportunities

Qualifications

• Proven management experience in fire protection or security.
• Strong multitasking and attention to detail skills.

Responsibilities

• Manage and support field engineers to ensure high service standards.
• Develop customer relationships focusing on retention and growth.

Skills

Team Management

Customer Service

Communication Skills

IT Literacy

Commercial Acumen

Education

Experience in Fire Protection or Security Industry

Full UK Driving Licence

Tools

Microsoft Office

CRM Systems

Job description

Job Title: Service Engineer Manager – Fire and Security

Location: Mold, Flintshire

Salary: Up to £45,000 per annum basic for the right candidate + bonus potential

Job Type: Permanent, Full Time

The Company:

Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.

Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.

Main Responsibilities:

• Developing strong relationships with customers, focusing on customer service, retention and growth
• Managing, motivating and supporting field engineers directly
• Distribution and allocation of work, ensuring completion within agreed timescales
• Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
• Resolving all customer queries promptly, ensuring delivery of the highest standards of service
• Monitoring materials and equipment, ensuring stock levels are correct
• Managing fleet ensuring adherence to standards and maintenance schedule
• Liaising with suppliers to ensure best price practice and stock availability

Person Specification:

• Proven experience of hands-on direct management of a team of Engineers or similar on a day to day basis – ideally gained within the fire protection or security industry
• Highly driven and motivated with the ability to multi-task daily
• Attention to detail is a key element of this role
• People management and motivation of the lone working engineers
• Strong commercial acumen
• Clear, effective and influential communication skills at all levels
• Must be IT literate with knowledge of Microsoft and experience of using CRM systems
• Must have a Full UK driving licence

The Benefits:

• Salary up to £45,000 per annum basic – depending on experience
• Performance related bonus
• 25 days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities
• Private medical insurance
• Opportunities to progress within the organisation
• Company pension
• Laptop, mobile phone, and uniform
• Regular team building days/nights out
• Quarterly recognition awards for outstanding performance
• Christmas Bonus
• Office based in Mold, North Wales

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.