Service Engineer (London)

Gratte Brothers Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Gratte Brothers Group is seeking a Service Engineer in London, responsible for maintenance support of integrated security systems. This role offers an opportunity to grow within a family-owned business that values employee empowerment and offers career development. Candidates should have a solid technical background in security systems.

Benefits

Competitive salary and benefits package

Opportunity for career growth and development

Collaborative and supportive work environment

Training and cross-training opportunities

Contribution to a dynamic and growing company

Qualifications

• Proven experience in service delivery role.
• Experience in service and maintenance of large integrated security systems.
• Ability to communicate with technical and non-technical individuals.

Responsibilities

• Attend to reactive and planned preventative maintenance calls.
• Document all tasks and adhere to client standards.
• Participate in out-of-hours call rota.

Skills

Knowledge of security systems

Technical support

Attention to detail

Communication with clients

Tools

PC hardware and software

Job description

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Gratte Brothers Security Systems & Software (GBSM) is currently recruiting for a Service Engineer based in the London area.

This role presents an exciting opportunity to join a well-established, family-owned business committed to empowering its employees, supporting professional growth, and fostering a positive working environment for all.

About the Role:
As a Service Engineer, you’ll be responsible for attending both reactive and planned preventative maintenance calls to provide vital support to our clients. Naturally, the smooth running of any building and its systems must be maintained around the clock – so you’ll also be included on our out-of-hours call rota which will require you to attend to calls outside of normal working hours. When on calls, you’ll need to document all tasks carried out and ensure that client and company standards are adhered to – so it’s crucial that you’re organised and have an eye for the small details.

When it comes to knowledge and experience, we’re looking for someone who knows the security world and its systems inside-out. Particularly someone with proven experience in a service delivery role and in the service and maintenance of large integrated security systems such as CCTV, intruder detection, intercom, and access control.

Other requirements for this position include a good understanding of PC hardware and software systems, the ability to converse with both technical and non-technically minded people to resolve issues and a careful approach when it comes to the quality of your own and other’s work.

Does this sound like you? If yes, please apply via the button below – we’d love to hear from you.

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.

About Us:Gratte Brothers Group consist of five business divisions; Gratte Brothers Limited, Gratte Brothers Catering Equipment Limited, Gratte Brothers Specialist Services, Gratte Brothers Technical Services and Gratte Brothers Security Management. Our Head Office is based in King’s Cross, London, with several further UK locations dedicated to specific functionalities. As a Group, we deliver a comprehensive range of building services with an impeccable reputation for quality. As we’ve grown over the past 75 years, we’re proud to have remained a family-owned business. So, when you join Gratte Brothers you don’t just join a team, you join a family!

Before applying, please see the full job description below to find out more:
Service Engineer – London | Job Overview