Service Engineer/Installer

Sternfenster; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Service Engineer, where you'll play a vital role in delivering exceptional service on Aluminium and PVC windows and doors. This position offers a dynamic work environment, with opportunities for personal growth and development. You will be part of a supportive team that values initiative and a positive attitude, ensuring that every customer interaction is professional and courteous. If you are ready to contribute to a company that prioritizes quality and continuous improvement, this is the perfect opportunity for you.

Qualifications

• Self-motivated and resourceful with a positive attitude.
• Extensive knowledge of window and door installations.

Responsibilities

• Represent the company professionally and maintain a tidy image.
• Complete service work and installations on schedule.
• Ensure customer properties are protected and left clean.

Skills

Self-motivated

Logical thinking

Problem-solving

Communication

Attention to detail

Knowledge of window/door installations

Job description

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You will be predominantly working with our Trade division, SternFenster, to complete service work on Aluminium and PVC windows and doors, for our network of trade customers across the country. Nights away will be arranged where applicable and be paid for by the Company. From time to time, you will also work with the retail team, Starglaze, to provide support and cover to ensure service calls and installs are carried out in a timely and professional manner.

Summary

At Starglaze Our MISSION is to Develop & maintain high performing teams, who share our Starglaze Family Principles to enhance our customers, by delivering continuous improvements to become their supplier of choice. We achieve this by working to a shared set of values known internally as our Starglaze Family Principles.

We’re looking for someone who wants to champion change and has a positive attitude to be a fully trusted and supportive member of our production team. You will have responsibility and accountability in your role as a Service Engineer and will be supported to progress, as you gain knowledge and skills with the company. If want to add value by helping move the Company forward, you enjoy working in a busy, progressive, person centred, work environment and you want to ensure we make tomorrow better than today THEN PLEASE READ ON, THIS WILL BE THE JOB FOR YOU!

We currently hold the Investors in People Gold award and are on our “Pursuit For Platinum” which means we will be assessed in October 2025 to progress to the IIP platinum award. We have also recently won the Training and Development initiative of the year award in 2024 for the 3rd year running at the Glass and Glazing awards, an industry wide event recognising excellence within our industry.

By joining us here at Starglaze as a Service Engineer, you will be supported and mentored by a leadership team who live by the values of Self Assurance, Dynamic drive, and determination, and a “just do it” attitude.

In return we are looking for a Service Engineer that wants to make tomorrow better than today, work smart as well as hard, and be effective efficient and right first time.

Skills required

·Self-motivated, logical, resourceful, forward thinking, able to act on your own initiative and as part of a team with a “just do it” attitude

·Highly organised and efficient with the ability to remain calm under pressure

·Confident and professional communicator with the public and work colleagues

·Ability to bring a positive attitude to the team

·Extensive knowledge of window/door installations and general construction

·Strong problem-solving abilities, excellent attention to detail and accuracy

Responsibilities

·To represent the Company in a courteous and professional manner and to always present a neat and tidy image of yourself

·To ensure that the customers property is protected with the use of dust sheets and any items close to the working area are carefully removed prior to any work commencing

·Ensure that you leave the customers property clean and tidy each time

·Complete all Site Visit/Service Call paperwork thoroughly, ensuring customer signs to confirm acceptance of work carried out and or details of further work to be scheduled and ensure handed back to office team for scanning in a timely manner.

·Completing service work/installations in accordance with the agreed schedule, reporting accurately any problems unresolved at the time

·Liaise with the customer and/or office if you are experiencing any delays during your day

·To follow all reasonable instructions, guides, and processes to ensure that work gets completed in a timely and professional manner

·Check goods prior to leaving site to ensure that there are no issues before arriving on site, communicate any issues to your line manager

·To maintain the Company vehicles in accordance with the Company vehicle rules, ensuring that vehicles are always kept clean and tidy (both inside and out)

·Ensure that any goods are protected during transportation to site and whilst on site

·Take responsibility for any Company owned/hired tools and equipment

·Ensure that you follow the health and safety rules and report any breaches of rules, near misses or unsafe acts to your line manager immediately

·To carry out a dynamic risk assessment prior to starting any task and to appraise your line manager of any potential hazards or problems you face before starting work

As a term of your employment, you may be required to undertake such other duties and/or hours of work as may reasonably be required of you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail

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