Service Engineer - Hardware Velindre NHS Trust

Siemens Healthineers AG; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their innovative team in Wales. This full-time role offers a unique opportunity to provide technical support and maintenance for advanced healthcare hardware systems. You will engage in troubleshooting, customer service, and continuous learning through extensive training programs. If you are passionate about making a difference in healthcare and thrive in a dynamic environment, this position is perfect for you. Join a global community that values diversity and fosters professional growth while making impactful contributions to healthcare technology.

Qualifications

• 2-5 years of related experience in technical support and maintenance.
• Solid knowledge in complex electronic and electro-mechanical systems.

Responsibilities

• Provide technical support and maintenance for Varian hardware systems.
• Diagnose and resolve complex customer issues effectively.

Skills

Technical Support

Troubleshooting

Customer Service

Electronics Knowledge

Electro-mechanical Engineering

High Voltage Systems

Radio Frequency Systems

Mechanical Troubleshooting

Software Troubleshooting

Education

HS Degree or Equivalent

Associates Degree in Electronics

Job description

Service Engineer - Hardware Velindre NHS Trust

Service Engineer - Hardware Velindre NHS Trust

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Title: Field Service Engineer (Hardware) – Full Time

Location: Velindre, Wales (with travel across the UK)

Varian is seeking a dedicated and flexible Field Service Engineer (Hardware) to join our team and support our customer site in Velindre Cancer Centre, Cardiff, Wales & its Satellite Centre in Abergavenny. This is a full-time, hands-on role offering excellent training and career development opportunities.

Key Responsibilities:

• Provide technical support and maintenance for Varian hardware systems at the Velindre site.
• Be available 7 days a week, including on-call support during evenings and weekends (on-call rota from 7am–10pm).
• Deliver out-of-hours support as the primary point of contact in the U.K. with appropriate shift allowances and bonus incentives.
• Work on a rotating schedule and manage service cases effectively.
• Participate in UK-wide travel for training and shadowing experienced Field Service Engineers.
• Troubleshooting Excellence: Dive into the world of Varian Hardware, taking charge of troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on designated equipment following our established procedures and guidelines.
• Customer-Centric Approach: Examine complex customer issues, diagnose and resolve them, and establish lasting customer relationships through effective written, verbal, and interpersonal communication.
• Multi-faceted Expertise: Manage your time efficiently, balancing on-site responsibilities such as preventative maintenance, installations, and upgrades with Varian's Helpdesk function, providing remote support and advice to customers when not scheduled on-site.
• Continuous Learning: Embrace the opportunity for growth by participating in Varian's training classes for TrueBeam & Halcyon products, leading to VMS HW Level II and Imaging Level II certification testing.

Ideal Candidate:

• HS Degree or Equivalent: Preferred in Electronics: Associates degree, technical/vocational training or military experience with electronics.
• Technical Proficiency: Solid knowledge and strong experience in complex electronic and electro-mechanical engineering, micro-computers/PC based systems, High Voltage (HV), and Radio Frequency (RF) systems.
• Perform electrical, mechanical and software troubleshooting to determine problems on complex radiotherapy equipment.
• In-hospital and remote customer support of radiotherapy accelerators.
• Service, support and repair accelerator equipment according to service instructions, manuals and technical bulletins.
• 2 – 5 years of related experience.
• Must be flexible and adaptable, with the ability to respond to urgent service needs.
• Must live within close proximity to one of the Velindre sites.
• Comfortable working autonomously while also collaborating with the wider UK service team.
• A keen willingness to learn and have extensive training on the Varian products and hardware.
• Willing to travel externally for training and development.

This is a fantastic opportunity for a technically minded professional to grow within a supportive and innovative team, with full training provided.

If you are ready to make a difference and thrive in a dynamic, remote work environment, reach out to our friendly team today to apply for the full-time Field Service Engineer - Hardware position at Varian Medical Systems. Be part of the future of healthcare!

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.

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