Service Engineer - Fire & Security Systems

Trinity Fire & Security Systems; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Fire and Security industry is seeking a Service Engineer to provide maintenance and servicing for fire and security systems. The role offers competitive pay, uncapped commission, and various employee benefits, including training and development opportunities. Candidates should have experience with relevant systems and a commitment to outstanding customer service.

Benefits

Competitive base salary

Uncapped commission scheme

Paid overtime

Employee discounts programme

Pension scheme

Company vehicle

Fuel card

Life Assurance

Employee Welfare assistance programme

Qualifications

• Experience in servicing fire, security, CCTV, and access control systems.
• Ability to identify and test cables associated with fire detection and security systems.
• Logical approach to system fault diagnosis.

Responsibilities

• Provide maintenance and servicing to fire and security systems.
• Complete scheduled servicing efficiently.
• Communicate effectively with customers.

Skills

Customer Service

Communication

Fault Diagnosis

Education

Basic Electrical Safety training (ECA)

Tools

Notifier

Gent

HikVision

Avigilon

Dahua

Galaxy

Texecom

Paxton

Honeywell

Gallagher

Job description

Service Engineer - Fire & Security Systems

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Service Engineer - Fire & Security Systems

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Trinity Fire & Security Systems, part of the PTSG Group, have delivered industry leading services in the Fire and Security industry for over 28 years. As we continue our growth into 2025, we are looking to strengthen our team of skilled engineers with the addition of a Fire & Security Service Engineer.

As a Service Engineer at Trinity, you will gain access to a wide range of benefits including a national discounts programme, support for your continued development within the company and the opportunity to earn through our engineering commission scheme!


Location: Reading & Guildford

The role of Service Engineer

As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.

The key tasks include the following:

Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.

Effectively communicate with customers to ensure a good understanding of system and site status.

Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.

Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

What systems experience do you need?

Fire - Gent, Notifier, Advanced

CCTV - HikVision, Avigilon, Dahua

Intruder - Galaxy, Texecom

Access Control - Paxton, Honeywell, Gallagher

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.

Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.

A logical approach to system fault diagnosis and rectification.

To always provide outstanding customer service.

Excellent verbal and written communication.

What technical knowledge do you need?

Understand the basic building services to test cause and effect of fire alarm interfaces.

A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.

Basic Electrical Safety training (ECA).

Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

Competitive base salary, plus our uncapped engineer commission scheme

23 days holiday which increases with service, plus bank holidays

Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers

Pension scheme via Royal London

Company vehicle plus fuel card

Paid overtime and travel time (minus 30 minutes each way)

Employee referral scheme - earn up to £2,000 for each employee you bring into Trinity

Life Assurance

Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

Ind1

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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