Service Engineer Coordinator

Energy Vault; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renewable energy firm based in Leeds is looking for a Field Engineer Coordinator to manage customer inquiries and coordinate technical support for solar and EV systems. The ideal candidate will have prior customer service experience, strong communication skills, and an understanding of renewable energy technologies. This full-time role offers a collaborative team culture and various benefits including training opportunities and a pension plan.

Benefits

30 days of annual leave

Free tea, coffee, and breakfast

Modern offices

Social events

Ongoing training and development

Private medical cover

Company pension

Qualifications

• 2 years experience in customer service or technical support in renewable energy.
• Strong communication and organisational skills needed.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Manage callouts for renewable energy systems.
• Coordinate with engineers to resolve customer issues.
• Provide troubleshooting advice and maintain records.

Skills

Customer service experience

Understanding of renewable energy technologies

Strong verbal and written communication skills

Excellent organisational skills

Calm under pressure

Proficiency with call handling software

Detail-oriented

Flexibility for on-call shifts

Job description

Job Title: Field Engineer Coordinator (Solar and EV)

Location: Leeds - Office based

Job Summary:

As a Service Engineer Coordinator (Solar and EV) based in our Leeds office, you will act as a primary contact for customers reporting issues or emergencies related to renewable energy systems such as solar panels, battery and heat pumps. Your role involves efficiently managing callouts, coordinating with specialised engineers, and ensuring excellent customer service through prompt communication and follow-up.

Key Responsibilities:

• Handle incoming calls related to renewable energy systems via phone, email, or digital channels.
• Assess and prioritise callout requests based on urgency, safety, and operational impact.
• Schedule and dispatch qualified renewable energy engineers or technicians to customer sites promptly.
• Provide clear, professional, and empathetic communication with customers throughout the callout process.
• Maintain accurate records of customer information, job details, and callout status in company systems.
• Offer basic troubleshooting advice where appropriate to help customers manage minor issues.
• Coordinate between customers, field engineers, and internal teams to ensure seamless resolution of faults or emergencies.
• Monitor ongoing callouts and follow up with customers post-service to confirm satisfaction and gather feedback.
• Identify patterns or frequent issues and report these to management for process and service improvements.
• Adhere to all health and safety regulations and company policies.
  

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. You will be part of a team that works together to empower our customers' homes and lives.

BOXT offers…

• A great team culture– You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform– Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression– We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions– Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products– We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
• Global investors– We're proud to be backed by Brookfield and part of the HomeServe Group

Qualifications & Skills:

• Ideally 2 years experience in customer service or technical support, preferably within the renewable energy sector.
• Basic understanding of renewable energy technologies (solar PV, heat pumps, battery storage) is advantageous.
• Strong verbal and written communication skills.
• Excellent organisational skills and ability to handle multiple tasks efficiently.
• Ability to remain calm and professional in emergency or high-pressure situations.
• Proficiency with call handling software.
• Detail-oriented with strong problem-solving capabilities.
• Flexibility to work on-call shifts including evenings, weekends, and holidays if required.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.