Service Engineer

FLIR; West Malling; On-site; GBP 30,000 - 50,000; Full time

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:
Under supervision of Service Manager, this individual will effectively perform diagnosis and troubleshooting of IR products at a system level (to component or subassembly as required), which will result in the successful repair and maintenance of Teledyne FLIR Systems Solutions products. This engineer will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service issues.

Primary Duties & Responsibilities:

1. Conduct routine repair, calibration/adjustment, diagnosis, service, support, and upgrades to all Solutions products.
2. Provide detailed product feedback/route cause analysis so that corrective action can be implemented.
3. Follow guidelines from line manager to achieve KPI’s established for the department (incl. revenue, turntimes, repair quality).
4. As required, effectively provide customer support via telephone/email/tickets regarding technical repair issues.
5. Provide accurate repair cost estimates.
6. Support the servicing of demo, rental, and trade-in equipment.

Job Qualifications:

1. Requires a minimum of 2 years of prior work experience in a related field.
2. Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
3. Proficiency in Microsoft Office, Word, Excel, Outlook.
4. Previous experience with SAP/Oracle platforms is an advantage.
5. BS degree in electronics or equivalent is a bonus.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.