Service Engineer

Randstad Technologies Recruitment; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Service Engineer based in Swansea. The role involves servicing and repairing products, providing customer support, and includes travel within the UK and abroad. Candidates should possess a full driver’s license, have customer-facing skills, and experience with electronic repairs. Benefits include 33 days of annual leave, overtime, and private medical insurance.

Benefits

33 days annual leave

Overtime

On call payments

Company pension

Life insurance

Private medical insurance

Qualifications

• Full clean driver's license required.
• Must have a passport with no travel restrictions.
• Experience in repairing electronic and electro-mechanical products is preferred.

Responsibilities

• Provide first line support to customers via various communication methods.
• Repair and refurbish customer products.
• Deliver and install new systems.
• Prepare and maintain service manuals.
• Upload service bulletins to customer portal.
• Refurbish and upgrade parts.

Skills

Fault-finding on electronic products

Customer-facing skills

Basic knowledge of schematics

Good IT skills (MS Office)

Self-motivated and organized

Job description

Overview

We are looking to appoint a Service Engineer to join a well established and growing team. You must be willing to work away from home on a regular basis, travel abroad (possibly twice a year), and be on call in the evening and weekends (on a rota). Your base will be Swansea but your role will be to offer servicing and repair activities to companies based throughout the UK and, on occasions, globally. You will be given full training, a company van, phone and laptop.

Responsibilities

• be the 1st line responsive support to distributors and customers globally via the phone, email and face to face
• provide high quality servicing, repair and refurbishment of customer product
• deliver and installation of new systems, demos and customer returns (RMA's)
• prepare and maintain service manuals
• provide service bulletins when appropriate uploaded onto the customer portal
• refurbish and upgrade parts to maintain usable stock levels

Requirements

• full clean driver's licence
• passport and no restriction to travel
• experience of fault-finding and carrying out repairs on electronic and electro-mechanical products - ideally
• excellent customer-facing skills, must be a good ambassador for the company
• basic knowledge of schematics
• self-motivated, organised, methodical, good planner
• good IT skills (MS Office), use of embedded systems

Benefits

• 33 day annual leave (inclusive of public holidays)
• Overtime
• On call payments
• Company pension
• Life insurance
• Private medical insurance

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business