Service Engineer

JR United Kingdom; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to join their team in warehouse automation. This role offers the chance to work with advanced automated systems, ensuring that logistics and distribution centres operate efficiently. You will be responsible for servicing and troubleshooting a variety of equipment, including conveyors and robotics. This hands-on position requires technical expertise and a customer-focused approach, providing on-site training and support to clients. If you're motivated by technology and enjoy problem-solving in dynamic environments, this opportunity is perfect for you.

Qualifications

• Strong background in mechanical and electrical engineering is preferred.
• Experience with warehouse automation systems and servicing industrial machinery.

Responsibilities

• Perform maintenance and repairs on automated warehouse equipment.
• Diagnose mechanical, electrical, and PLC-related issues effectively.

Skills

Mechanical Engineering

Electrical Engineering

Electro-Mechanical Engineering

Troubleshooting

Customer Service

Sales Management

Education

Formal Engineering Qualifications

Tools

PLC Control Systems

Technical Diagnostic Tools

Job description

Field Service Engineer – Warehouse Automation

A leading provider of warehouse automation solutions is seeking a skilled Field Service Engineer to support customers with the installation, maintenance, and troubleshooting of advanced automated systems. This is an exciting opportunity to work with cutting-edge technology, ensuring logistics and distribution centres operate at peak efficiency.

Role Overview

The Field Service Engineer will be responsible for servicing, diagnosing, and repairing automated warehouse equipment, including conveyors, sortation systems, palletizers, robotics, and AGVs. This role requires a hands-on approach, technical expertise, and a customer-focused mindset to deliver exceptional service and support.

Key Responsibilities

1. Perform preventative maintenance, troubleshooting, and repairs on automated warehouse equipment.
2. Diagnose and resolve mechanical, electrical, pneumatic, and PLC-related issues.
3. Manage spare parts sales and ordering, ensuring customers have essential components for optimal system performance.
4. Conduct software updates and adjust parameters on warehouse automation systems.
5. Provide on-site training and technical support to help customers maximise operational efficiency.
6. Maintain accurate service reports, timesheets, and customer communication logs.
7. Ensure compliance with health and safety regulations, performing risk assessments as needed.
8. Collaborate with engineering and sales teams to identify system optimisations and recommend upgrades.

Candidate Profile

1. Strong background in mechanical, electrical, or electro-mechanical engineering (formal qualifications preferred).
2. Experience with warehouse automation systems, including conveyors, sorters, and robotics.
3. Experience servicing industrial automation machinery, ideally in warehouse or logistics automation.
4. Proficiency in diagnosing mechanical, electrical, and PLC control faults.
5. Ability to work independently in customer environments, managing priorities effectively.
6. Competence with troubleshooting software and technical tools.
7. Willingness to travel extensively, including overnight stays when required.
8. Motivated to identify sales opportunities and earn additional commission.

If you are a technically skilled professional looking for a hands-on role in warehouse automation, apply now!