Service Engineer

Service Engineer (UK) - Inspection Equipment
Mechanical bias
Location: Stoke (open to north of Birmingham)
Salary: £35,000 + overtime (OTE ~£10,000+)

We are seeking a Service Engineer to join our team, responsible for the service, repair, and support of industrial Metal Detection, Checkweighing, X-Ray, and Vision inspection equipment across the UK. There is also an option to travel internationally if desired.

Key Responsibilities:

1. Customer Support & Training: Commission new machinery, perform validation visits, and provide technical support via phone and on-site visits.
2. Product Performance & Upgrades: Train users (QC, maintenance, and operators) and apply software enhancements to improve equipment performance.
3. Fault Diagnosis & Repairs: Identify and resolve product issues, ensuring high customer satisfaction and providing feedback to Technical and Production teams.
4. Sales & Inter-Departmental Support: Work with the Sales team to identify upgrade opportunities and uneconomic repairs, assist Production with customer returns, and support after-sales upgrades or refits.

What We're Looking For:

1. Experience in electrical & mechanical engineering (field service experience preferred).
2. Background in the food manufacturing industry (preferred).
3. Strong problem-solving skills and ability to work independently.
4. Excellent communication skills with a personable approach.
5. Proficiency in Microsoft Word, Excel, and Outlook.
6. Full UK driving licence and willingness to travel (UK and occasional international trips).

What We Offer:

1. Company vehicle, mobile phone, and Surface Pro provided.
2. Overtime rates:
   1.5x Monday to Friday
   2x Sunday/Bank Holidays (paid door to door)
3. £40 per night away from home (plus hotel and food covered).
4. No formal on-call requirement - we prioritize work-life balance.
5. 25 days holiday + bank holidays.
6. Company pension (You 5% / Employer 3%).
7. Eyecare & Cycle to Work Scheme.
8. Employee discounts on high street stores, entertainment, holidays, and gyms.
9. Employee Assistance Program - confidential support and weekly webinars.
10. Full induction and ongoing training relevant to the role.
11. Opportunities for career development through a structured development plan.

If you're looking for a well-rewarded field service role with a company that values work-life balance, we'd love to hear from you.

Apply today! Contact Dan Walton on

SER-IN