Service Engineer

Trinity Fire & Security Systems; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fire and security firm in Southampton is looking for a Service Engineer to provide maintenance and servicing for fire and security systems. Candidates will work within the UK, receiving training and certifications on industry-leading systems while enjoying a competitive salary with uncapped commission potential. Strong customer service skills and technical knowledge are essential. Additional perks include paid overtime, a company vehicle, and employee discounts.

Benefits

Competitive salary and uncapped commission

23 days holiday plus bank holidays

Employee discount programme

Pension scheme via Royal London

Company vehicle with fuel card

Paid overtime and travel time

Employee referral scheme

Life Assurance

Employee Welfare assistance programme

Qualifications

• Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.
• Ability to identify and test cables for fire detection and security systems.
• Logical approach to system fault diagnosis and rectification.
• Excellent customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide maintenance and servicing to clients' fire and security systems.
• Complete scheduled servicing in a timely manner.
• Communicate effectively with customers about system status.
• Liaise with internal teams to meet service commitments.
• Respond to emergency call outs as required.

Skills

Experience in servicing and maintaining fire, security, CCTV and access control systems

Ability to identify and test cables for fire detection and security systems

Logical approach to fault diagnosis and rectification

Outstanding customer service skills

Strong verbal and written communication skills

Education

Basic Electrical Safety training (ECA)

Manufacturer training for Notifier and Gent equipment

Tools

Fires systems: Gent, Notifier, Advanced

CCTV systems: HikVision, Avigilon, Dahua

Intruder systems: Galaxy, Texecom

Access Control systems: Paxton, Honeywell, Gallagher

Job description

Service Engineer - Fire & Security Systems (Fire alarm, CCTV, Access Control, Intruder)

Location: Southampton

Salary: Competitive + Uncapped commission structure

Trinity are hiring a Service Engineer to join our dedicated team in the South of England. In the role, you will be providing maintenance and servicing of our clients Fire and Security systems.

Working within a defined region of the United Kingdom, you will have the opportunity to obtain certifications in industry leading systems including Gent and earn through our engineering commission scheme!

The role of Service Engineer

As a Service Engineer at Trinity, you will be providing maintenance and servicing to our client’s fire and security systems. You will be completing the scheduled servicing in a timely and efficient manner, adhering to Trinity’s high-quality standards. You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.

The key tasks include the following:

• Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.

• Effectively communicate with customers to ensure a good understanding of system and site status.

• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.

• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

Fire - Gent, Notifier, Advanced

CCTV - HikVision, Avigilon, Dahua

Intruder - Galaxy, Texecom

Access Control - Paxton, Honeywell, Gallagher

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

• Experience in servicing and maintaining fire, security, CCTV and access control systems to relevant British Standards.

• Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.

• A logical approach to system fault diagnosis and rectification.

• To always provide outstanding customer service.

• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of fire alarm interfaces.

• A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.

• Basic Electrical Safety training (ECA).

• Manufacturers training with a minimum requirement of Notifier and Gent equipment in respect of servicing.

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

• Salary - Competitive in Industry plus our uncapped engineer commission scheme
• Holiday - 23 days which increases with service, plus bank holidays
• Employee Discount Programme - Discounts and cashback across over 800 national retailers
• Pension scheme - Via Royal London
• Company vehicle - With fuel card
• Paid overtime and travel time (minus 30 minutes each way)
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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