Service Engineer

JR United Kingdom; South Yorkshire; On-site; GBP 30,000 - 55,000; Full time

Job summary

A global electro-technology company is seeking a Senior Service Engineer to lead their Thermal Management/Liquid Cooling service team. This role involves commissioning, troubleshooting, and maintaining advanced thermal management systems at customer sites. You will establish a service workshop, ensuring operational excellence while collaborating with the EMEA service team. If you have a passion for electrical engineering and a strong customer service orientation, this is an exciting opportunity to make a significant impact in a growing company.

Qualifications

• Several years of experience in service for advice-intensive industrial products.
• Relevant technical qualifications in Refrigeration/Thermal Management.

Responsibilities

• Carry out commissioning, troubleshooting, and maintenance on thermal management products.
• Create and supervise a service workshop at the Rotherham location.

Skills

Troubleshooting

Customer Service

Electrical Fault Finding

Problem Solving

Education

Vocational Training in Electrical Engineering

NVQ Level 2 in Refrigeration/Thermal Management

Tools

MS Office

Job description

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Senior Service Engineer (Thermal Management/Liquid Cooling)

Due to further growth and expansion, an opportunity has become available for a Senior Service Engineer for our clients, a global electro-technology company. Tasked to build, develop and lead their Thermal Management/Liquid Cooling service team at their Rotherham site, and travel to customer sites to carry out commissioned work, troubleshoot and maintenance work on electrical, refrigeration and thermal management technology.

Position Overview:

• Carrying out commissioning, troubleshooting and maintenance on thermal management/refrigeration products at the customer's site
• Create and supervise a service workshop at the Rotherham location, carrying out repairs and optimising operational processes.
• Liaise with the EMEA service team.
• Cross-departmental cooperation in clarifying customer complaints and competent, service-oriented communication with our customers and internal interfaces
• Document/track and manage work internal IT systems
• Coordinate, develop and lead the team.

What you bring with you

• Completed vocational training in the field of electrical engineering, mechatronics or refrigeration technology
• Several years of experience in service for advice-intensive industrial products and good IT knowledge in MS Office is desirable
• Enjoy dealing with people, confident and service-oriented demeanour with our customers.
• You have manual skills and a high level of quality and safety awareness

Experience required:

• Proven experience as an industrial refrigeration/thermal management Service Engineer.
• Relevant technical qualifications in Refrigeration/Thermal Management or Air Conditioning: NVQ level 2 or equivalent and F-Gas Certificate.
• Strong knowledge of Refrigeration/thermal systems, controls, and components.
• Excellent troubleshooting and problem-solving skills.
• Experience of electrical fault finding. Electrical Certificate : 18th Edition would be a distinct advantage.
• Ability to work both independently, or as part of a team.
• Strong customer service and communication skills.
• A full UK driving license (clean preferred!)
• Willingness to travel as required, both in UK and Europe.