Service Engineer

Orion Electrotech; Sheffield; On-site; GBP 45,000; Full time

Job description

Job Title: Service Project Engineer

Location: Sheffield
Salary: £45,000 per annum (plus overtime opportunities and Finder’s Fee for new business)
Hours: 37 hours per week (flexibility required)

Are you a Service Engineer looking to step off the tools and progress into project management?
We’re looking for a Service Project Engineer to lead and coordinate service operations, ensuring both smooth project delivery and high-level customer satisfaction. This is a fantastic opportunity to develop your career in project management while still utilising your technical expertise.

Key Responsibilities:

1. Engineer Scheduling & Coordination: Manage onsite engineers to ensure timely responses and customer requirements are met with minimal repeat visits.

2. Project Planning & Collaboration: Work alongside the project management team to schedule installation, repair, and upgrade works efficiently.

3. Maximising Service Team Efficiency: Ensure 95% engineer utilisation, managing resources effectively for maximum productivity.

4. Customer Support & Issue Resolution: Provide front-line technical support and act as the main point of contact for clients.

5. Business Growth: Identify opportunities to expand business with existing clients and contribute to new business acquisition.

6. Health & Safety Compliance: Work with the Service Supervisor to create risk assessments, method statements, and ensure safety standards are adhered to on-site.

7. Procurement & Logistics: Liaise with the procurement team to ensure timely ordering and delivery of service parts, reducing delays and maximising efficiency.

Experience & Qualifications:

1. ONC / HNC or equivalent in Electrical Engineering or related discipline.

2. Proven experience in switchgear systems, power distribution, or electrical service operations.

3. Strong organisational and scheduling abilities, with a keen eye for detail.

4. Excellent communication and customer service skills, with the ability to build relationships and resolve issues efficiently.

5. Proficient in Microsoft Office and scheduling/project management software.

6. Ability to produce technical documentation and risk assessments.

What We Offer:

1. Competitive salary of £45,000 per annum with overtime opportunities.

2. Pool vehicle available for site visits (no dedicated vehicle allowance).

3. Opportunity for career progression into project management, with exposure to large-scale operations.

4. A supportive environment where personal and professional development is encouraged.

If you’re ready to take your career to the next level and transition from the tools to a more strategic, customer-focused role, apply now to become part of our dynamic team.