Service Engineer

Johnson Controls; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Security Engineer to strengthen customer relationships and service CCTV and Access Control systems. The ideal candidate will have experience in enterprise-level systems, a commitment to customer service excellence, and strong collaboration skills. Responsibilities include managing paperwork, ensuring quality standards, and achieving KPIs. This role offers the chance to grow and develop in a dynamic team environment.

Qualifications

• Experience with FLIR Latitude, CCure, and Genetec preferred.
• Demonstrated aptitude with other enterprise systems acceptable.
• Minimum three years of experience required.

Responsibilities

• Managing all paperwork and ensuring customer expectations are met.
• Maintaining quality standards and achieving KPIs.
• Collaborating effectively within the team.

Skills

Experience in Security/CCTV/Access Control

Analytical and diagnostic skills

Planning abilities

Strong verbal and written communication

Time management

Flexibility to work extra hours

Commitment to customer service excellence

Teamwork and knowledge sharing

Self-motivated and confident

Adaptability and practicality

Responsibility-taking

Education

Minimum three years in a similar role with enterprise-level systems

Tools

FLIR Latitude

CCure

Genetec

VideoEdge

Victor

Synectics

Lenel

Job description

Role Overview: The Security Engineer will be responsible for maintaining strong relationships with our blue chip customers and servicing their CCTV and Access Control systems. The role may include installation and commissioning work. The individual must be customer-focused, professional, and team-oriented, with a willingness to develop their skills and pursue training on enterprise solutions. The Security Engineer will report to the Service Delivery Manager and collaborate closely with the Customer Service Manager.

Main Responsibilities:

1. Managing all paperwork
2. Ensuring customer expectations are met
3. Maintaining quality standards
4. Achieving KPIs related to attendance and SLA compliance
5. Collaborating effectively within the team
6. Problem-solving
7. Adhering to work guidelines and standards of JCI / ISSG
8. Presenting a professional appearance and manner
9. Setting a positive example by following company rules and regulations
10. Completing documentation punctually and accurately
11. Following health & safety guidelines

Contacts:

• External: Customers, Suppliers, Contractors
• Internal: Service Delivery Manager, Service Desk, other departments

Qualifications: Experience with FLIR Latitude, CCure, and Genetec is preferred but not essential; demonstrated aptitude with other enterprise systems is acceptable with training provided.

Experience: Minimum three years in a similar role with enterprise-level systems.

Skills:

• Experience in Security/CCTV/Access Control
• Analytical and diagnostic skills
• Planning abilities
• Strong verbal and written communication
• Time management
• Flexibility to work extra hours, including out-of-hours and weekends
• Experience with CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel is advantageous
• Commitment to customer service excellence
• Teamwork and knowledge sharing
• Self-motivated and confident
• Adaptability and practicality
• Responsibility-taking