Service Engineer

Anglian Home Improvements; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading home improvement company in Reading is seeking an experienced Service Engineer. The role involves assisting customers with product maintenance under warranty, ensuring high levels of service, and managing installation metrics. The ideal candidate will have a background in uPVC installation, excellent customer service skills, and a full driving license. This position offers a comprehensive benefits package including a company van and health benefits.

Benefits

Pension

Company Van

31 days holiday

Paid time off for volunteering

Health & well-being benefits

Discounted gym memberships

Group perks on various services

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• A full driving license.

Responsibilities

• Monitor and report on installation metrics, performance, and KPIs.
• Visiting customer homes, identifying faults, and rectifying issues.
• Provide high level of service to every customer.

Skills

Customer service skills

uPVC installation and maintenance

Ability to work independently

Job description

Internal job ref: 1003219758

Status: Full Time

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

Are you an experiencedService Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?

OurService Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Key Responsibilities

• Monitor and report on installation metrics, performance, and KPIs.
• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• Be customer focused and provide a high level of service to every customer
• Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

What We’re Looking For

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• A full driving license

Why Join Us?

• Pension
• Company Van
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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