Service Engineer

SER Limited; Oxford; On-site; GBP 35,000 - 41,000; Full time

Job description

Service Engineer (UK) Inspection Equipment
Mechanical bias
Location: Oxfordshire (open to south of Bham)
Salary: GBP35,000 + overtime (OTE GBP10,000+)

We are seeking a Service Engineer to join our team, responsible for the service, repair, and support of industrial Metal Detection, Checkweighing, X-Ray, and Vision inspection equipment across the UK. There is also an option to travel internationally if desired.

Key Responsibilities:

• Customer Support & Training: Commission new machinery, perform validation visits, and provide technical support via phone and on-site visits.
• Product Performance & Upgrades: Train users (QC, maintenance, and operators) and apply software enhancements to improve equipment performance.
• Fault Diagnosis & Repairs: Identify and resolve product issues, ensuring high customer satisfaction and providing feedback to Technical and Production teams.
• Sales & Inter-Departmental Support: Work with the Sales team to identify upgrade opportunities and uneconomic repairs, assist Production with customer returns, and support after-sales upgrades or refits.

What We Are Looking For:

• Experience in electrical & mechanical engineering (field service experience preferred).
• Background in the food manufacturing industry (preferred).
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills with a personable approach.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Full UK driving licence and willingness to travel (UK and occasional international trips).

What We Offer:

• Company vehicle, mobile phone, and Surface Pro provided.
• Overtime rates:
• 1.5x Monday to Friday
• 2x Sunday/Bank Holidays (paid door to door)
• GBP40 per night away from home (plus hotel and food covered).
• No formal on-call requirement; we prioritize work-life balance.
• 25 days holiday + bank holidays.
• Company pension (You 5% / Employer 3%).
• Eyecare & Cycle to Work Scheme.
• Employee discounts on high street stores, entertainment, holidays, and gyms.
• Employee Assistance Program confidential support and weekly webinars.
• Full induction and ongoing training relevant to the role.
• Opportunities for career development through a structured development plan.

If you are looking for a well-rewarded field service role with a company that values work-life balance, we would love to hear from you.

Apply today! Contact Dan Walton on (url removed).

SER-IN