Service Engineer

ABL Architectural Products Corp.; Okehampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement company is seeking a dedicated Service Engineer to provide exceptional customer service and maintenance for installed products. The ideal candidate will possess strong customer service skills and experience in uPVC maintenance, ensuring high-quality support. This role includes competitive salary and extensive benefits such as a company van, holiday entitlement, and health benefits.

Benefits

Pension

Company Van

31 days holiday, increasing with service

Paid time off annually to volunteer

Health & well-being benefits

Discounted group scheme on products

Career development opportunities

Qualifications

• Experience in a customer-facing environment required.
• Must hold a full driving license.
• Flexibility to travel is necessary.

Responsibilities

• Visit customer homes to identify and rectify faults according to warranty standards.
• Monitor installation metrics and maintain stock levels for efficiency.
• Complete service calls timely using the 'Right First Time' approach.

Skills

Excellent customer service skills

Time management

Communication skills

Ability to work independently

Education

Experience of uPVC installation and maintenance

Job description

About Us

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?

Our Service Engineers are essential to efficiently & effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Key Responsibilities

• Monitor and report on installation metrics, performance, and KPIs.
• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device
  
  

What We're Looking For

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license
  
  

Why Join Us?

• Competitive Salary
• Pension
• Company Van
• 31 days holiday, increasing with service, plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
  
  

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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