Service Engineer

Johnson Controls; Motherwell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in security solutions is seeking a Security Engineer to enhance customer service through effective management of CCTV and Access Control systems. This role demands a customer-focused, analytical individual with three years' experience in similar environments, offering opportunities for career growth and skill development.

Qualifications

• Minimum three years in a similar role with enterprise systems preferred.
• Willingness to learn new systems is important.

Responsibilities

• Managing all paperwork and ensuring customer expectations are met.
• Quality management and achieving KPIs for attendance.
• Teamwork, problem solving, and adhering to health & safety guidelines.

Skills

Experience in Security/CCTV/Access Control

Analytical and diagnostic skills

Planning abilities

Strong verbal and written communication

Time management

Flexibility and willingness to work extra hours

Customer service commitment

Team sharing and self-motivation

Tools

CCure

FLIR Latitude

Genetec

Job description

Role Overview: The Security Engineer will be responsible for maintaining strong relationships with our blue chip customers by servicing their CCTV and Access Control systems. The role may include installation and commissioning work. The individual must be customer-focused, professional, and a team player, reporting to the Service Delivery Manager and liaising with the Customer Service Manager. The position offers opportunities for skill development and career growth.

Main Responsibilities:

• Managing all paperwork
• Ensuring customer expectations are met
• Quality management
• Achieving KPIs for attendance in line with SLAs
• Teamwork and collaboration
• Problem solving
• Meeting work standards of JCI / ISSG
• Maintaining a professional appearance and manner
• Observing company rules and regulations
• Completing documentation punctually
• Adhering to health & safety guidelines

Contacts:

• External: Customers, Suppliers, Contractors
• Internal: Service Delivery Manager, Service Desk, other departments

Qualifications: Experience with Enterprise-level systems preferred; FLIR Latitude, CCure, and Genetec are advantageous but not essential. Willingness to learn new systems is important.

Experience: Minimum three years in a similar role with Enterprise systems.

Skills:

• Experience in Security/CCTV/Access Control
• Analytical and diagnostic skills
• Planning abilities
• Strong verbal and written communication
• Time management
• Flexibility and willingness to work extra hours, including out-of-hours and weekends
• Knowledge of CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel is a plus
• Customer service commitment
• Team sharing and self-motivation
• Adaptability and confidence
• Responsibility acceptance