Service Engineer

Orona UK; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in lift maintenance is seeking a Lift Maintenance Technician in London to manage service contracts and ensure customer satisfaction. The role involves technical servicing of lifts, adherence to safety standards, and building effective client relationships. The ideal candidate will possess skills in maintenance and customer service, while being proactive in health and safety compliance.

Qualifications

• Able to complete basic service and maintenance requirements for most types of lifts.
• Aims to build effective relationships with internal and external customers.
• Fully understands HSE aspects of role and implements procedures proactively.

Responsibilities

• Responsible for regular maintenance service visits to lifts.
• Develop relationships with customers and manage service contracts.
• Submit accurate weekly job sheets and adhere to health and safety regulations.

Skills

Lift Maintenance

Customer Focus

Health, Safety and Environment

Job description

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Job Responsibilities

Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with "Warranty" lifts to win ongoing service contracts. Provides Head Office with client ownership information when available.

Using the Information Pack, plans own daily/weekly/monthly work schedule and routes in the most economical and efficient way that minimises travelling and other non-productive time. On arrival at site, reports to the customer or appointed representative to get status report on the lift(s) to be serviced. Carries out routine service in accordance with planned maintenance schedule to safety, performance, and quality standards as set by the company. On completion of service, reports back to the client and gets paperwork signed. Carries out initial Risk Assessment of a new lift and reviews and amends as appropriate on subsequent visits, dealing with any hazards that may require attention prior to commencing work on the lift and posting warning notices as appropriate at each floor entrance.

Account Management

Develops relationships with customers, advises customer of all relevant service information including recent insurance reports. Builds an excellent working rapport to maintain existing service contracts, win ongoing service contracts for lifts in their warranty period, and secure additional work for repairs or modernization projects. Provides Head Office with client ownership information when available.

Administration and Reporting

Submits accurate weekly job sheets, service reports, and timesheets completed in line with company procedures. Provides HO with client ownership information where available and when appropriate.

Health, Safety and Environment

Adheres to all Health, Safety & Environmental regulations, guidelines, information, and company procedures. Uses / wears Personal Protective Equipment (PPE) as appropriate and keeps it in good order.

Company Van and Tools

Responsible for the Company van (keeping it in a clean and roadworthy condition). Keeps all company tools, instruments, and materials in a safe and secure manner and reports any damages or losses immediately to Supervisor. Maintains an appropriate inventory and ensures that replenishment requisitions are submitted in a timely manner to avoid shortage problems.

Skills and Qualifications

• Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
• Customer Focus: Aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
• Health, Safety and Environment: Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative.