Service Engineer

Support Revolution; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in server solutions is seeking a 1st / 2nd line Datacenter System Engineer to support UK customers. This role involves resolving server hardware issues and requires a vocational IT education and good communication skills. The company offers competitive salaries and a strong team environment.

Benefits

Competitive monthly salary

Extensive training and education opportunities

Challenging assignments

Good working atmosphere

Qualifications

• Experience with 1st and 2nd line support is essential.
• Knowledge in datacenters is advantageous.
• Ability to work under pressure and independently.

Responsibilities

• Accepting and solving problems related to server hardware.
• Providing international customer support both remotely and on-site.
• Working collaboratively within a close team.

Skills

Analytic mindset

Problem-solving skills

Communication skills

Education

Completed vocational education in IT

Tools

Windows OS

Linux

Job description

Select how often (in days) to receive an alert: Create Alert

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

1st / 2nd line Datacenter System Engineer

For our branch in the Netherlands (s-‘Hertogenbosch), we are looking for an expansion of our current team of colleagues in the service department to support our customers in the UK. The position will be based in Crawley. Supermicro has been a household name in the field of Motherboards, Servers, and total solutions for more than 30 years, where we provide service based on service contracts for large customers in various sectors.

Essential Duties and Responsibilities:

About the job:
As a Datacenter System Engineer you are responsible for accepting, registering and solving various problems in the field of server hardware. We analyze and solve problems for our international customers both remotely and at the customer location. This role offers the opportunity to quickly become familiar with many different aspects of IT at various customers. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career. You will be part of a very close team with a good working atmosphere.

Customer satisfaction is the focus in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications:

What do we ask of you?

• A completed (senior) vocational educationtowards IT or comparable level obtained through experience.
• You have an excellent command of theEnglish language.
• You have experience with 1st and 2nd line support.
• Experience in datacenters is an advantage.
• You have good communication skills.
• Analytic and problem-solving mindset
• You quickly gain knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.

What do we have to offer you?

• A competitive monthly salary.
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to brainstorm with.
• Various and challenging assignments.
• A working week based on 40 hours.
• A close team with a good working atmosphere.

Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.