Service Engineer

Aprirose Real Estate Investment; Lewes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology business in East Sussex seeks a Service Engineer to support, install, and maintain specialized scientific equipment. This full-time role involves significant travel across the UK and internationally. Candidates should possess a mechanical or electrical engineering background, exhibit problem-solving skills, and excellent customer communication. A valid UK driving license and passport are required, along with a hands-on ability with tools.

Qualifications

• Strong hands-on ability with tools, wiring, soldering, and diagnostics.
• Experience interpreting engineering and circuit diagrams.
• Valid passport required for international travel.

Responsibilities

• Diagnose, repair, and service scientific instruments on-site.
• Provide remote technical support via phone and email.
• Install Cryo Transfer systems and train customers.

Skills

Hands-on ability with tools

Excellent customer communication

Problem-solving skills

Education

HNC/HND in Mechanical or Electrical Engineering

Tools

Test equipment (multimeters, micrometers)

Job description

Overview

Location: Laughton, East Sussex

Travel: 50%+ UK and regular international

Work Hours: 37 hours/week

We\'re working with a leading technology business in East Sussex looking for a Service Engineer to join their Field Service team. This is a full-time, hands-on role focused on supporting, installing, and maintaining highly specialised scientific equipment used across the UK and internationally.

This is an excellent opportunity for someone with a mechanical or electrical engineering background who enjoys problem-solving, working with customers, and travelling as part of their job. Over 50% of the role involves travel across the UK and regularly overseas; EU, non EU, Russia, Far East, Middle East and USA. You must be able to travel freely to these countries.

Key Responsibilities

• Diagnose, repair, and service scientific instruments both on-site and in the field.
• Provide remote technical support via phone and email.
• Install Cryo Transfer systems and train customers in their use.
• Liaise with customers and internal teams to coordinate logistics and escalate issues.
• Promote service parts and maintenance contracts.
• Maintain detailed service records and support performance tracking.
• Occasionally support product testing and assembly.

Required Skills & Experience

• HNC/HND (or equivalent) in Mechanical or Electrical Engineering.
• Strong hands-on ability with tools, wiring, soldering, and diagnostics.
• Experience interpreting engineering and circuit diagrams.
• Comfortable using test equipment (multimeters, micrometers, etc.).
• Excellent customer communication and problem-solving skills.
• Full UK driving licence
• Valid passport required; Travel to EU, non EU, Russia, Far East, Middle East and USA. You must be able to travel freely to these countries.