Service Engineer

Johnson Controls; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading market brand in the Fire & Security sector is seeking a Service Engineer specializing in Fire Alarm Systems in Leicester. The role involves servicing, maintaining, and ensuring the highest standards of customer service. Ideal candidates will have relevant industry experience, a driver's license, and strong problem-solving skills. Join a dynamic team with excellent career progression, competitive salaries, overtime opportunities, and a comprehensive benefits package including a company vehicle and ongoing training.

Benefits

Competitive basic salary

Generous callout payments

25 days holiday plus bank holidays

Company Vehicle and tools provided

Ongoing training

Pension scheme

Qualifications

• Experience within Fire & Security industry.
• Driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing environment.

Responsibilities

• Service Fire Alarm Systems to relevant industry standards.
• Provide excellent customer service and maintain effective relationships.
• Complete Engineer work reports and certificates as appropriate.

Skills

Customer Service

Problem Solving

Education

Relevant industry qualifications (e.g. 18th edition, NVQ)

Job description

Social network you want to login/join with:

Service Engineer – Fire

Johnson Controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.

As a business, Johnson Controls owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking “what’s next?”

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this, we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Fire Alarm Systems. The successful engineers will service Fire Alarm Systems to the relevant industry standards, providing exceptional customer service with industry-leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time-served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Essential:

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred:

• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:

• Competitive basic salary with excellent additional earnings potential
• Overtime – averaging 450 hours per year
• Generous callout payments – Best in the industry
• Travel Time – Averaging 3% of basic salary
• Engineering Commission scheme – Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle, uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000.00
• Rewards & recognition programmes

#RMDFL