Service Engineer

What’s Upstate; Hinckley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering firm in the United Kingdom seeks a Service Engineer to provide expert technical support and coordinate service cases. The role emphasizes customer satisfaction and requires a degree in Electrical Engineering. Candidates should have experience with variable speed drives and be proficient in English. This position offers flexible working conditions and includes site visits to enhance customer relationships.

Benefits

Bonus system

Paid vacation

Possibility to work remotely

Pension plan

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

State of the art virtual work environment

Employee Referral Program

Qualifications

• Firsthand knowledge of variable speed drives.
• Ability to interpret electrical schematics and technical documentation.
• Strong customer-oriented mindset.

Responsibilities

• Provide high-quality technical support for service cases.
• Own service cases ensuring timely resolution.
• Engage directly with customers for diagnostics and solutions.
• Conduct site visits to strengthen customer relationships.

Skills

Customer-focused support

Analytical skills

Problem-solving skills

Proficiency in English

Flexibility

Education

Degree in Electrical Engineering or related field

Tools

SAP

Microsoft Office

Salesforce

Job description

Overview

As our new Service Engineer, Drives – EMEA, you’ll play a key role in delivering world-class service and technical support to customers across the EMEA region, with a primary focus on the United Kingdom. Your impact is fast, effective case resolution, stronger customer satisfaction, and knowledge sharing across the organization. You will work as part of our EMEA Technical Support Team within the Service Delivery Organization, collaborating closely with Sales Companies, Service Partners, and Customers, ensuring every service engagement is timely, effective, and customer focused. Preferred location: United Kingdom (Hinckley, Leicestershire office).

You’ll join a dynamic, professional, and collaborative international team that thrives on solving complex technical challenges while delivering outstanding customer service.

Job Responsibilities

• Deliver expert technical support: Provide high-quality, customer-focused support for local and regional service cases.
• Coordinate and resolve cases: Take full ownership of service cases, ensuring timely and effective resolution in collaboration with service and sales teams.
• Engage directly with customers: Diagnose challenges, deliver solutions, and ensure outcomes exceed expectations.
• Share knowledge: Actively share lessons learned and best practices to support continuous improvement across teams.
• Support on-site needs: Conduct site visits (approximately 30 days/year) to resolve complex issues and strengthen customer relationships.
• Education: Degree in Electrical Engineering or a related technical field.
• Experience: Firsthand knowledge of variable speed drives and ability to interpret electrical schematics/technical documentation.
• Technical tools: Familiarity with SAP, Microsoft Office, Salesforce, and openness to adopting new digital tools.
• Language: Proficiency in English (spoken and written) with excellent communication skills.
• Mindset: Strong analytical and problem-solving skills, structured approach, customer-oriented, initiative-taking learner.
• Flexibility: Ability to travel regionally as needed (approximately 30 days/year).

You will collaborate with the EMEA Technical Support Team, Service Partners, and Customers to ensure every service engagement is timely, effective, and customer-focused.

For further information about the position, please contact Sami Pirkola, Senior Manager Customer Support & Coordination West EU, EER, TMA, [e-mail].

Values

• Collaboration across regions and teams to provide consistent, high-quality service.
• Continuous learning and knowledge sharing that strengthens both individual expertise and team performance.
• A supportive, inclusive culture where contributions and growth are recognized.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives. We strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ambitious targets to protect the environment by aiming to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected status.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Danfoss was founded in 1933, is family-owned, employs more than 39,000 people, and serves customers in more than 100 countries through a global footprint of 95 factories.