Service Engineer

TieTalent; Grimsby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global engineering solutions company in Grimsby is seeking a Service Engineer to service Fire Alarm Systems. The ideal candidate will have experience in the Fire & Security industry, excellent customer service skills, and relevant qualifications. Competitive benefits and opportunities for career progression are offered in a supportive environment.

Benefits

Competitive salary

Overtime and callout payments

Travel allowances

Commissions and incentives

Company vehicle and equipment

Health and safety programs

Qualifications

• Experience in customer-facing roles required.
• Valid driving license compulsory.
• Previous experience in the Fire & Security industry preferred.

Responsibilities

• Service Fire Alarm Systems to ensure compliance.
• Provide exceptional customer service.
• Complete work reports accurately.

Skills

Customer service experience

Fire & Security industry experience

Ability to lift and climb ladders

Education

Relevant industry qualifications (18th edition, NVQ, etc.)

Job description

3 days ago Be among the first 25 applicants

Service Engineer – Fire

Johnson Controls – a global market-leading engineering and integrated solutions company. They are the leader in the Fire & Security sector with cutting-edge technology.

About

Johnson Controls owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec, and more. This position is for our ADT brand, which is passionate about making a positive impact by providing advanced security solutions, protecting people and the environment, and continuously innovating to stay ahead.

We are at the forefront of solutions that protect homes and businesses, and we seek individuals who are eager to contribute to making the world a safer place.

What You Will Do

Our Service Engineers service Fire Alarm Systems, ensuring compliance with industry standards, delivering exceptional customer service, and maintaining technical excellence. The role involves identifying and resolving issues proactively within a designated region, offering a great opportunity for experienced engineers to work with a market-leading brand and explore career advancement.

How You Will Do It

• Provide excellent customer service, exceeding expectations and fostering strong relationships.
• Service devices safely, avoiding injuries and property damage, and managing materials responsibly.
• Manage time effectively and prioritize tasks appropriately.
• Complete work reports, certificates, and checklists accurately.

Essential

Qualifications and experience required:

• Experience in the Fire & Security industry
• Valid driving license
• Ability to lift and climb ladders
• Previous experience in a customer-facing role

Preferred

Relevant industry qualifications such as 18th edition, NVQ, City and Guilds, BTEC, FIA.

Why work for ADT?

We offer a platform for career progression with competitive salary, overtime, callout payments, travel allowances, commissions, incentives, pension, holidays, company vehicle and equipment, health and safety programs, and more. Join our team and grow your career in a supportive environment with a strong service legacy.

Nice-to-have skills include customer service experience. The role is based in Grimsby, England, UK, and requires electronics engineering experience. English language proficiency is essential.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Technology, Information, and Internet

Location: Grimsby, England, UK