Service Engineer

DUTYPOINT LIMITED; Greater Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a vibrant team at a rapidly expanding manufacturer of pump systems as a Service Engineer. This role involves installing, commissioning, and servicing pump systems across Northwest England, ensuring exceptional customer service and technical support. With a focus on integrity and collaboration, you'll thrive in a positive environment that values progress and innovation. If you're self-motivated with a strong technical aptitude, this is your chance to grow within a supportive team while enjoying the benefits of a company vehicle and covered travel expenses. Embrace the opportunity to make a difference in a dynamic industry!

Benefits

Company Vehicle

Travel Expenses Covered

Qualifications

• 2-3 years experience in mechanical & electrical service engineering preferred.
• Strong technical aptitude and willingness to learn is essential.

Responsibilities

• Install, commission, and service pump systems in designated territory.
• Provide first-class customer service and technical support.
• Adhere to safety policies and produce risk assessments.

Skills

Mechanical Engineering

Electrical Engineering

Customer Service

Technical Knowledge

Communication Skills

Problem-Solving

Driving License

Education

Relevant Industry Certification

CSCS Certification

Tools

Pump Systems

Safety Equipment

Job description

Dutypoint is a rapidly expanding manufacturer and supplier of Pump Systems and Pumps. The successful applicant for this role will enjoy being part of a vibrant team, working in an enjoyable atmosphere alongside great colleagues, conducting business in line with our core values:

1. Always World Class Service: Right at the core of our business is a passion for going above and beyond. Showing the customer respect at all times and never letting them down.
2. Rise to It: We ask a lot of ourselves because we set the bar so high. But we strive to make such heights enjoyable – creating a positive environment based on fun, collaboration and respect.
3. Thrive on Progress: Be it adopting new technologies, embracing change or passionately contributing to our customer’s success stories – we are driven by pushing what’s possible.
4. Do Business Right: Integrity, transparency, accountability and clear communication are crucial to how we do business. We stand by what we say, today and every day.

We are currently seeking a Service Engineer to join our growing On Site Service team, covering the Northwest England area (Manchester & surrounding areas). Even though this role is based ‘on the road’, the successful applicant will enjoy being part of a fantastic team.

Role Purpose: You will be responsible for installing, commissioning and servicing our pump systems in your designated territory. There will also be some planned preventative maintenance and remedial work involved.

The salary is negotiable depending on skills and experience. The successful applicant will also be given a company vehicle for work use and all travel expenses will be covered.

We are ideally looking for somebody with a minimum of 2-3 years’ experience in mechanical & electrical service engineering. However, if you are keen to learn, with a strong technical aptitude then the necessary training can also be provided.

As well as strong engineering skills, you will need effective verbal and written communication skills as you will be required to complete written reports for customers.

Principal Responsibilities & Duties:

• Provide first class customer service through excellent product and technical knowledge, promoting the Dutypoint brand.
• Installing, commissioning, servicing and emergency repairs of pumping and other mechanical equipment.
• Attend customer sites as arranged and requested by the service manager and team.
• Carry out commissioning, service and warranty based site visits, reporting any further on site requirements allowing the service team to prepare and supply quotes.
• Attend any requested emergency call outs to client sites, carrying out repairs and reporting back as required.
• Adhere to a strict safety policy ensuring safe working at all times with regard to own personal safety and the safety of others. Produce robust risk assessment and method statements to adhere to all site specific OH&S requirements.
• Work in a diligent and professional manner at all times with particular regard to customer expectations and providing outstanding customer service.

Principal Skills & Attributes:

• Experience of the pump industry or site, construction-based experience would be advantageous, but is not essential.
• You must be self-motivated, ambitious with a “can do” attitude.
• High standard of workmanship.
• Excellent communication and customer service skills.
• Willing to undertake CSCS and relevant industry certification including 18th Edition Electrical Competent.
• Level of IT skills beneficial.
• Driving License Required.