Service Engineer

We have an opportunity for a Service Engineer to join the team in the Scotland area.

As a Service Engineer, you will support and service key customers within the Industrial sector, including customers in the metalworking, energy, renewables, food production, or process industries. Our service support is an integral part of the business, adding value to the Certas proposition and helping to grow Certas Industrial business in line with UK Industrial sales strategies. Working closely with customers, you will provide essential fluid condition monitoring in accordance with HSE requirements, problem-solving on lubrication issues, oil changes, routine sample taking, and system performance monitoring. Training will be provided on specifics. You will report and communicate with customers through our bespoke software solutions and traditional methods. You will also be responsible for supporting installation, setup, and trials of new products and equipment at customer sites, including reporting on progress and improvements.

Minimum Requirements:

• Engineering diploma or similar (desirable), Chemistry or engineering A ‘level or equivalent.
• Demonstrate the ability to find logical and practical approaches to problem-solving.
• Minimum 2 years’ experience within the Industrial metalworking sector, specifically in a metal machining environment.
• Knowledge & experience of metal manufacturing and/or engineering and production processes.
• Experience and practical knowledge of CNC machine maintenance, equipment, and MWF testing requirements and procedures.
• Mechanical engineering experience (desirable).
• Understanding of lubrication application and why lubricants are required.
• Competence in the use of computer systems: Microsoft applications (including Excel), ERP, CRM, or equivalent.
• Experience with data collection through monitoring, telemetry, software, or data loggers.

The Role:

• Responsible for managing own schedule in agreement with the application specialist and ASM.
• Act with a clear sense of ownership and continuously strive to improve standards of quality in all activities, ensuring the highest quality of service is offered to customers.
• Report product performance feedback, competitor activities, and any new marketing initiatives to the UK industrial sales and Service and solutions team.
• Input and report results with actions and recommendations to customers using online reporting software (Fluid Command).
• Make practical and logical additions and corrections to products on customer sites, in line with company and customer HSE policies.
• Manage the condition monitoring of MWF on customer sites, including testing and reporting to agreed schedules with the customer.
• Visit customer sites to take samples, install equipment and telemetry, and service equipment as required and practical.
• Gain insight into customer needs and identify opportunities that benefit the customer.
• Provide advice and training for customers on best practices, legislation changes, and newly developed techniques for controlling, implementing, and monitoring lubrication products and systems.

Benefits:

• Company Car
• Career progression, training, and development opportunities
• Employee assistance programme
• 25 days annual leave (plus BH) entitlement plus ‘buy and sell’ options
• Company pension

This advert may close before the closing date, please submit your application early to avoid disappointment.

Company Information:

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, and fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to providing industry-leading solutions in liquid fuels, as the world's energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order to providing cleaner burning fuels that lower harmful emissions of PM and NOx, Certas Energy strives to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, combined with our many programmes of learning, development, and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment. This is fundamental to good business performance and integral to our long-term business success.

The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer.