Service Engineer

Hales Group; Diss; On-site; GBP 23,000 - 24,000; Full time

Job summary

A service company in Diss is seeking a Service Engineer for a 6-month fixed-term contract. This role involves troubleshooting and maintenance of equipment, managing customer communications, and complying with health and safety regulations. Ideal candidates will have experience in servicing and excellent problem-solving skills. Salary is approximately £23,000–£24,000 per annum.

Benefits

Training provided (e.g., IPAF)

Qualifications

• Experience interfacing with internal teams and external customers.
• Valid driver's license and good driving record.
• Two years of work experience in the servicing industry preferred.

Responsibilities

• Conduct basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Manage parts ordering and maintain service logs.
• Maintain daily communications with customers for prompt issue resolution.

Skills

Troubleshooting skills

Communication skills

Time management

Analytical skills

Computer proficiency (MS Word, Excel, Outlook)

Job description

Overview

Service Engineer - 6 Months FTC (3 months in Spring and 3 months in Autumn). Based in Diss. Permanent role. Salary circa £23,000–£24,000 per annum plus daily rate for additional hours. Training provided (e.g., IPAF).

Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and modifications.
• Ordering and managing repair parts and cycle times.
• Maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Safety, Environmental Health and Safety and other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the team to provide efficient service delivery to all accounts.
• Lift and carry a toolbox.
• Complying with regulatory requirements including Working at Height, Asbestos Awareness, IPAF, and COSHH.

Qualifications & Requirements

• Experience interfacing with internal teams and external customers as part of a solution-based service process.
• Valid driver’s license and good driving record.
• Two years’ work experience in the servicing industry preferred.
• Experience diagnosing and repairing Evaporative Cooler equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills including MS Word, Excel and Outlook.
• Excellent analytical, interpersonal and communication skills; ability to explain complex technical issues clearly.
• Resourceful, able to work independently; strong time management skills.
• Ability to adapt to changing circumstances; decision-making, problem resolution and creative thinking skills.
• Attention to detail; ability to multi-task with shifting priorities; able to work productively in a pressurized environment.
• Ethical and trustworthy.