Service Engineer

Ltek Recruitment Ltd; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking Service Engineers to maintain and service recycling equipment. Candidates should possess fault-finding and diagnostic skills, an understanding of hydraulic and electrical systems, and City & Guilds qualifications in electrical and mechanical engineering. As a Service Engineer, you will enhance customer service by effectively managing tasks, ensuring adherence to service level agreements, and maintaining proper documentation. This position entails a proactive approach to both engineering challenges and customer care.

Qualifications

• Good fault-finding and diagnostic skills.
• Able to understand hydraulic and electrical circuit diagrams.
• Knowledge of mechanical, electrical and hydraulic principles.

Responsibilities

• Service and maintain recycling equipment on reactive and scheduled bases.
• Liaise with call controllers and Field Service Supervisors to provide excellent service.
• Record time, parts used, and ensure replenishing of van stock.

Skills

Fault-finding and diagnostic skills

Understanding hydraulic and electrical circuit diagrams

Knowledge of mechanical, electrical and hydraulic principles

Use of electrical and hydraulic test equipment

Update engineering knowledge

Cost-effective and safe task execution

Education

City & Guilds in electrical and mechanical engineering

17th edition electrical regulations

Tools

Electrical and hydraulic test equipment

Job description

Purpose of Role

Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA's.

Customer Service

• To liaise with the call controllers and Field Service Supervisor's to provide the best service to the customers.
• The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
• The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
• Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
• May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.

Records and Documentation

• Accurately record time, parts used and any other details either electronically or manually as required.
• Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.

Skills/Knowledge and Qualifications Required

• Shall have good fault-finding and diagnostic skills
• To be able to understand hydraulic and electrical circuit diagrams.
• Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
• Can use and understand various electrical and hydraulic test equipment
• Update engineering knowledge when able.
• Always use cost effective but safe measures to carry out tasks.

Standards

• Comply with all requirements in the Work Instruction for Engineer Responsibilities.
• Comply with instructions given by Field Service Supervisors, Managers and Directors.
• To maintain and use company issued equipment and vehicles in a safe manner and according to policies.
• To take responsibility for the safe keeping of stock and be accountable for stock balances.
• To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
• Any documentation which is required to be returned to the office is done so in time.

Desirable Knowledge and Qualifications

• Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
• City & Guilds in electrical and mechanical engineering.
• Competent in the use of electrical and hydraulic test equipment.
• A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
• A mature disciplined approach and good personal administrative and customer care skills.
• 17th edition electrical regulations/City & Guilds electrical and mechanical engineering