Service Engineer

Chubb Deutschland GmbH; Chalfont St. Peter; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading enterprise security integrator is seeking a Service Engineer for the Midlands region. The role involves servicing cutting-edge security systems for high net worth clients, ensuring customer satisfaction, and maintaining technical excellence. Candidates should possess relevant qualifications, field service experience, and technical expertise in security technologies.

Benefits

Life Assurance: 4 x base salary

Pension: 5% matched

Cycle to work scheme

Referral Scheme

20 days holiday plus bank holidays, increasing to 25 days after 2 years

Health and wellbeing resources

Benefits platform

Qualifications

• Field Service experience essential.
• Certifications like IPAF, ECS, CSCS preferred.
• Full UK driving license required.

Responsibilities

• Repair, maintain, and service security systems.
• Document deviations from system specifications.
• Ensure high-quality customer service.

Skills

Customer Service

Technical Knowledge in Security Systems

Proficient IT Skills

Education

Relevant electrical/electronic qualification

Good basic education

Tools

CCTV

Intruder Systems

Access Control Systems

Networking

Job description

Chalfont St Peter
Chubb Fire & Security Ltd

Service Engineer - Midlands

We're seeking a Service Engineer to join our team at Frontline, covering the Midlands area, working with high net worth clients. Essential experience includes CCure, Lenel, or Gallagher.

At Frontline Security Solutions, part of the Chubb family, we are a leading Enterprise Security Integrator operating in 67 countries with over 25 years of experience in protecting communities and assets. We offer opportunities for growth and development as we continue to expand.

Salary: Up to £36K dependent on experience + excellent OTE

• Life assurance: 4 x base salary
• Pension: 5% matched
• Cycle to work scheme
• Referral Scheme
• 20 days holiday plus bank holidays, increasing to 25 days after 2 years
• Health and wellbeing resources
• Benefits platform

Responsibilities:

1. Repair, maintain, and service systems according to company procedures, engineer instructions, and system specifications.
2. Ensure that any deviations from the original system specifications are documented and communicated to the Supervisor.
3. Maintain a clean and tidy work environment on site.
4. Ensure customer satisfaction with installation, maintenance, and service visits, projecting high-quality customer service.
5. Properly use and maintain company property, including tools, ladders, and vehicles where applicable.

Qualifications, Experience, and Knowledge:

• Good basic education; relevant electrical/electronic qualification preferred or demonstrated through assessment.
• Field Service experience.
• Proficient IT skills (Computer literate).
• Customer Service experience.
• Certifications such as IPAF, ECS, CSCS, or Safety Passport are beneficial.
• Full UK driving license.
• Technical knowledge in at least two of the following: CCTV, Intruder, Access Control & Perimeter systems, Networking.

This role is suitable for candidates within commutable distance of the West Midlands, Birmingham, Walsall, Tamworth, Dudley, Coventry.