Service Engineer

Johnson Controls; Cardiff; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company is seeking an Onsite Service Engineer for a prominent commercial client in Bristol. This role involves providing technical support for a range of security systems and maintaining high service standards. The ideal candidate will have extensive experience in the security industry, particularly with CCTV and Access Control systems, along with strong troubleshooting and customer interaction skills.

Qualifications

• Experience in Security industry, knowledgeable in larger systems.
• Broad knowledge of CCTV and Access Control systems.
• Skill in high-end systems like CCure 9000 and Galaxy Intruder Alarm Panels.

Responsibilities

• Provide technical support on CCTV and Access Control systems.
• Conduct Planned Preventative Maintenance and ensure compliance.
• Act as single point of contact for on-site activities.

Skills

Troubleshooting

Technical Support

Customer Interaction

Knowledge of CCTV

Knowledge of Access Control

Job description

Onsite Service Engineer – Security

What you will do

The role of the onsite Service engineer for a high-profile commercial client in Bristol. Provide technical support on CCTV, Intruder Alarms, Access Control systems and Fence Line Detection to deliver service that meets the requirements of the design specification while remaining sensitive to costs and service delivery timescales.

How you will do it

• Review of system design prior to service works and highlighting of any apparent technical, functional or compatibility issues.
• Position will involve supporting and troubleshooting enterprise level security systems. Assisting the client with face-to-face interaction regarding clients’ technical queries and support on their in-house projects.
• Ensure the system is serviced and functions in accordance with all relevant industry standards and comply with customer and company health and safety procedures.
• Commission and configure systems to meet the design specification and customer requirements.
• Provide technical troubleshooting expertise and manufacturer liaison when required.
• Conducting Planned Preventative Maintenance and ensuring all relevant documents are passed to the Program Manager.
• Act as the single point of contact to organise on-site activities.

What we look for

• Experience within the Security industry with knowledge of repair and maintenance of large systems.
• Broad general knowledge of CCTV, Access Control and Security systems industry.
• Expert knowledge in mainstream and top-end Access Control, CCTV and Security systems including cameras, locks, door furniture etc.
• Extensive experience and working knowledge of high-end CCure 9000 Access Control, Video Edge CCTV systems, Galaxy Intruder Alarm Panels and Fence Line Detection (PIDS).
• Working knowledge of industry standards, demonstrable knowledge of IP technology and have a logical approach to troubleshooting.
• Had or have previous experience working in a customer-facing environment.

Who we are?

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

#RMDFL