Service Engineer

Liftec Express; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A lift services provider in Camden Town is seeking a Service Engineer to perform preventative maintenance and repairs on lift equipment. The role emphasizes customer service, safety, and reliability. Candidates must have NVQ Level 3 in Lift Service and at least 2 years' experience. Key responsibilities include fault diagnosis and responding to breakdowns. This position requires a proactive approach and effective communication skills.

Qualifications

• Minimum of 2 years' experience as a service/callout engineer.
• Strong technical knowledge in electrical and mechanical systems.
• Valid UK driving licence.

Responsibilities

• Perform planned maintenance and repairs on lift equipment.
• Respond to lift breakdowns and complete repairs.
• Deliver excellent customer service on-site.

Skills

Electrical engineering skills

Fault-finding ability

Customer-focused communication

Safety compliance knowledge

Education

NVQ Level 3 in Lift Service, Maintenance, or Repair

Tools

Digital field management tools

Job description

The Service Engineer is responsible for carrying out planned preventative maintenance, repairs, fault-finding, and breakdown response on a range of lift equipment. The role is critical to delivering excellent customer service, ensuring equipment reliability, and supporting Liftec Express's reputation for quality and safety.

Key responsibilities include:

• Carry out 100% of planned preventative maintenance visits across your portfolio to ensure units are safe, compliant, and reliable
• Assist neighbouring territories, when required
• Respond to lift breakdowns, diagnose faults, and complete repairs within agreed SLAs, aiming to achieve first-time fix
• Carry out minor repairs to maintain continual operation and prevent escalations
• Use field management tools accurately in real-time to record activity, ensure job closure, and support billing accuracy
• Proactively identify and report additional repairs, upgrades, or modernisation opportunities that benefit the customer and business
• Participate in an on-call rota to provide emergency breakdown support outside normal working hours
• Deliver excellent customer service on-site by communicating clearly, professionally, and respectfully
• Always uphold the highest standards of safety, compliance, and quality in line with internal and external EHSQ requirements

Requirements:

• NVQ Level 3 in Lift Service, Maintenance, or Repair (essential)
• Minimum of 2 years' experience working as a service/callout engineer with strong technical knowledge (electrical and mechanical)
• Available to work night cover
• Strong understanding of health, safety, and compliance requirements in lift engineering
• Strong electrical engineering skills with proven fault-finding ability
• Customer-focused, with clear communication and interpersonal skills
• Professional, committed, and safety-first mindset
• Comfortable working independently and within a team, adaptable and solution-oriented
• Confident using digital and electronic field management tools
• Valid UK driving licence (essential)

Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider.

Liftec Express is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].