Service Engineer

Weare5vtech; Bristol; Hybrid; GBP 48,000 - 57,000; Full time

Job summary

A technology consulting firm is seeking a Service Engineer to provide technical support for EV charging systems across EMEA. This hands-on role involves troubleshooting, managing warranty claims, and training customers. Candidates should have experience in technical field service and knowledge of power electronics, preferably in the EV sector. This position is hybrid, requiring some office presence in Delft, Netherlands, with competitive compensation and benefits.

Qualifications

• Proven experience in a technical field service, support, or engineering role.
• Strong knowledge of power electronics, ideally within EV infrastructure (AC preferred).
• Experience using service management tools and diagnostic software.

Responsibilities

• Provide technical service support to local customers and service partners.
• Act as the first line of escalation for troubleshooting and issue resolution.
• Conduct on-site service visits for installations and repairs.

Skills

Technical field service experience

Knowledge of power electronics

Problem-solving mindset

Service management tools usage

Communication skills

Customer-first attitude

Job description

Service Engineer – EMEA – EV Charging Infrastructure

• Delft, The Netherlands
• Hybrid, 2-3 days a week in the office
• Salary Up To €65,000 (including 13th month and holiday allowance) + Standard Dutch Benefits
• Permanent contract

5V Tech has partnered with a global innovator in electric vehicle charging infrastructure who is establishing its presence in the Netherlands and building the foundational team that will lead service excellence across Europe, the Middle East, Africa, and North America.

We’re looking for a Service Engineer to support and execute the regional service strategy for a fast-growing portfolio of commercial EV charging systems. This is a hands-on and customer-facing role focused on delivering outstanding after-sales service, managing warranty cases, and supporting local partners with technical expertise.

You’ll be part of the early team in the Netherlands, working closely with the EMEA Service Manager to maintain operational excellence across the region.

Day-to-day:

• Provide technical service support to local customers and service partners across assigned countries in EMEA.
• Act as the first line of escalation for troubleshooting, diagnostics, and issue resolution.
• Manage and track warranty claims using internal service tools and platforms.
• Conduct on-site service visits when necessary to support installations, repairs, or complex troubleshooting.
• Maintain detailed logs of service activity, customer interactions, technical issues, and resolutions.
• Track and report key service performance metrics to the EMEA Service Manager.
• Assist with technical training for customers and internal teams, covering maintenance and repair of commercial EV chargers.
• Ensure that all service work meets company standards and complies with relevant safety and industry regulations.

Requirements:

• Proven experience in a technical field service, support, or engineering role.
• Strong knowledge of power electronics, ideally within EV infrastructure (AC preferred).
• A hands-on, proactive mindset with a passion for problem-solving.
• Experience using service management tools and diagnostic software.
• Excellent communication and documentation skills.
• A customer-first attitude with a focus on high-quality support.

Apply now if you're looking for an exciting technical challenge with real impact and want to help scale a world-class service offering in the EV charging sector.

5V Tech are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to €250 for you and an additional €250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.