Service Engineer

Odin Careers Ltd; Basildon; On-site; GBP 27,000 - 40,000; Full time

Job summary

A dynamic engineering firm in the UK seeks a Service Engineer to maintain safety-first telecare systems. Ideal candidates should have a background in electrical engineering with either 6-12 months or 3+ years of experience, a clean driving license, and strong problem-solving skills. Competitive salary range from £27,000 to £40,000 depending on experience, plus on-call allowances and career progression opportunities.

Benefits

Company vehicle provided

Ongoing training

Career progression opportunities

Qualifications

• 6-12 months' experience for junior role or 3+ years for experienced role.
• Background in electrical engineering or maintenance of fire/security alarm systems.
• Clean UK driving licence required.

Responsibilities

• Repairing faults on fire and telecare systems.
• Carrying out technical surveys and servicing.
• Liaising directly with clients to resolve issues.

Skills

Fault-finding skills

Problem-solving skills

Communication skills

Customer service abilities

Job description

Overview

Are you a hands-on engineer looking for your next career move? Whether you're just starting out with 6-12 months' experience or you're an established Service Engineer with 3+ years in the field, we have two fantastic opportunities to join a growing, forward-thinking service team.

You'll be part of a business that values trust, collaboration, and technical integrity. They're on a mission to deliver safety-first, compliant fire and telecare solutions that enable independence and protect lives. If you're passionate about doing work that matters—and want to grow your career in a flexible, ambitious environment—we'd love to hear from you.

The Role

As part of the Service Team, you'll be responsible for ensuring clients' systems are running safely, securely, and efficiently. You'll cover sites across Essex, North Kent, and the wider South East, with occasional travel (once every 1-2 weeks) to the Basingstoke Head Office to collect stock and connect with the team.

Responsibilities

• Repairing faults on Warden Call, Social Alarms, and Door Access systems
• Carrying out technical surveys and annual servicing on systems and schemes
• Liaising directly with clients to resolve issues
• Working closely with the Service Manager and Head of Service to meet SLAs
• Accurately recording job details and completion notes
• Reporting operational problems promptly to management
• Communicating effectively with clients, coordinators, and internal teams
• Maintaining accurate admin records and compliance with health & safety procedures
• Taking care of your vehicle and stock to meet client demands

What We're Looking For

• A clean UK driving licence
• Junior role: 6-12 months' experience in a service/engineering role
• Experienced role: 3+ years' proven experience in the field
• Background in electrical engineering, fire alarm maintenance, door access control, or security alarm systems
• Strong fault-finding and problem-solving skills
• Excellent communication and customer service abilities
• Flexible attitude to cover 1 in 4 on-call rota (with on-call bonus)

Prerequisites

• This role involves daily travel across the South of England, and driving forms a significant part of the job.
• To be eligible to drive a company vehicle, you must:
• Be aged 21 or over
• Have held a full UK driving licence for at least 12 months
• Have no more than 3 penalty points on your licence

Please note: all roles are subject to DBS/Security checks before or upon commencement of employment.

The Package

• Competitive salary: £27,000 - £40,000 DOE
• On-call allowance & overtime opportunities
• Company vehicle, tools, and uniform provided
• Ongoing training and career progression in a rapidly expanding business

Why Apply?

youll be part of a supportive team that values your input, offers real progression, and works on a variety of systems across the South East. This is your chance to build your career with a company that's going places.

Ideal for candidates based in Basildon, Essex, North Kent, Dartford, Maidstone, Chelmsford, Southend, Brentwood, or surrounding South East areas.

Ready to take the next step in your engineering career? Apply now to join a team where your skills are valued, your development is supported, and your future is bright.

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us.