Service Engineer

Scot JCB Group; Alnwick; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a leading company as a Service Engineer in Alnwick, where you'll maintain and repair a variety of machinery. This role offers a competitive hourly rate, training opportunities, and benefits such as a company van and generous annual leave. We seek a skilled individual with relevant qualifications and a passion for customer service.

Benefits

Health and wellbeing plan

Contributory pension scheme

30 days annual leave

Company van for private use

Access to high street discounts

Qualifications

• Relevant qualifications in Construction Plant / HGV / Light Vehicle are essential.
• Experience with diesel engines, hydraulics, and fault finding is required.
• Ability to work in a busy environment and good customer service skills are expected.

Responsibilities

• Carry out maintenance, repairs, and services on customer machines.
• Attend breakdowns and fault find on machines effectively.
• Help train and mentor apprentice engineers on the job.

Skills

Customer service

Fault finding

Problem solving

Education

City and Guild, NVQ or SVQ in Construction Plant / HGV / Light Vehicle

Tools

Electronic diagnostic equipment

Job description

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We are looking for a skilled engineer to join our team in Alnwick. As a Service Engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard.

This is a fantastic opportunity to utilise and develop your engineering skills in a varied and interesting role.

Salary: Competitive hourly rate plus overtime and bonus

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, Stewart Plant Sales and Scot Industrial Air.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 15 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

• Repairing and maintaining machines on customers sites as required to ensure conformance with manufacturer’s specification
• Attending breakdowns and fault finding on machines
• Accurately completing all relevant paperwork daily
• Submitting daily timesheets and job cards
• Accurately ordering your parts and working closely with the parts department
• Working closely with the service supervisor
• Helping to train and mentor apprentice engineers
• Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturer’s specification and any regulations affecting their use
• Ensuring that there is no deficiency or defect likely to affect the safe working of a machine – and notifying appropriate manager of any defective or unsafe equipment

The ideal candidate will have:

• Relevant qualifications e.g. City and Guild, NVQ or SVQ in Construction Plant / HGV / Light Vehicle etc (essential)Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
• The ability to prioritise tasks and work well in a busy environment
• Great customer service skills and the ability to build rapport with our customers
• A flexible and positive outlook with an outgoing approach to work

In return you will receive:

• Competitive salary reviewed yearly
• 39-hour basic working week and competitive overtime rates
• The opportunity to earn £1 more p/hour through our appraisal program
• Average holiday pay to reflect overtime worked
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Company van which can be used for private use in line with HMRC guidance
• Laptop, phone, uniform and overalls
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• JCB and in-house training

Please note we do not accept agency cv's from those not on our PSL. Our PSL is currently closed.