Service Driver

Ballyhoo SMS; Staines-upon-Thames; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a people-first organization as a Hygiene Technician, where you'll play a vital role in delivering top-notch hygiene services. This position involves driving to various client sites, ensuring washrooms are serviced to the highest standards, and providing exceptional customer service. You'll enjoy a supportive team environment while working independently, with opportunities for personal development and recognition. The company values its employees and offers a range of benefits, including a commercial vehicle, overtime pay, and a robust employee assistance program. If you're passionate about hygiene and customer service, this role is perfect for you!

Benefits

Allocated Commercial Vehicle

Overtime Available (1.5 rate)

Pension and Life Assurance

Refer a Friend Programme / Incentives

Sick Pay Entitlement

Personal Development Opportunities

Employee Assistance Programme

Occupational Health Service

Bank Holidays Off

Qualifications

• Must hold a Full UK Manual Driving Licence with a maximum of 3 points.
• ADR Licence is advantageous but not essential.

Responsibilities

• Drive to client sites to provide hygiene services.
• Maintain communication with the Service Management team.
• Provide exceptional customer service to clients.

Skills

Customer Service

Driving

Communication

Patience

Education

Full UK Manual Driving Licence

ADR Licence

Job description

Great companies start with great people!

Citron is a people-first organization. Our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene specializes in hygiene, sanitation, and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. We have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are committed to fostering a great culture because we value our internal talent and work hard to maintain an environment that provides opportunities to those who seek it out.

Citron Hygiene is one of the UK market leaders in providing washroom and waste services. We are seeking new Hygiene Technicians to join our Service Team. As a Hygiene Technician, you will play a critical role in servicing our customers' washrooms. If you enjoy working independently, as part of a team, and are passionate about delivering exceptional customer service, then look no further.
A Hygiene Technician is responsible for service duties which include, but are not limited to, driving to client site(s) to provide a ‘best in class’ delivery and collection service of sanitary disposal units, washroom products such as soap dispensers, air care, and more, ensuring that the washroom or facility has been serviced to an exemplary standard.

Responsibilities:

• Driving from home to our customers' premises on your pre-planned route (single premises or multi-stop dependent on customer requirements).
• Carrying out a service and exchange of Citron Hygiene products whilst on the premises.
• Being the face of Citron Hygiene and providing exceptional customer service to all our customers.
• Maintaining great communication with your Service Management team (based at the Service Centre) throughout your working day to ensure all planned stops are completed and escalating/resolving any issues which arise in a timely manner.
• Returning to the Service Centre one or two times per week to unload and replenish stock.

Qualifications:

• Full UK Manual Driving Licence, with a maximum of 3 points.
• ADR Licence would be advantageous but not essential.
• Successful applicants will be subject to an Enhanced Disclosure and Barring Service (DBS) check.
• ADR training may be a requirement of the role.

Competencies:

• Patience – this role involves travelling during peak periods to and from customers' premises and unfortunately, traffic issues are unavoidable.
• Being comfortable working within the washroom environment for male, female, and unisex users.
• Professional – conducting yourself in a professional manner is key to this role for both the business and its customers.

Benefits:

• Allocated Commercial Vehicle – You will be paid from the time your shift starts/leaving home to returning home.
• Standard weekly working hours - Monday to Friday – 42.5hr week.
• Overtime Available (1.5 rate).
• Route Completion Bonus.
• Pension and Life Assurance.
• Refer a Friend Programme / Incentives.
• ABBA Award (Above and Beyond) Recognition Programme.
• Sick Pay Entitlement.
• Personal Development Opportunities.
• Citron Perks – access to our internal benefits & voucher system.
• Employee Assistance Programme & Occupational Health Service.
• Remote, autonomous working, but with regular time at our service centre/s to catch up with the team, etc.
• Bank Holidays Off.

Citron Hygiene has a wide range of customers across several different sectors including CQC (Care Quality Commissioned) registered service providers, including but not limited to care homes and nursing homes. Under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021, any person entering the premises of a CQC registered service provider will need to be vaccinated unless they are exempt under the regulations.
Please note it is desirable that candidates have received both doses of the Covid-19 vaccination.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.