Service Driver

Citron Talent Acquisition Team; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to hygiene and sanitation services. As a Hygiene Technician, you'll play a vital role in delivering top-notch service to clients, ensuring their washrooms are well-maintained and stocked. This role offers a blend of independent work and teamwork, fostering a supportive culture where your contributions matter. Enjoy a range of benefits including a competitive salary, overtime opportunities, and personal development. If you're passionate about customer service and thrive in a dynamic environment, this position is perfect for you!

Benefits

Overtime Available (1.5 rate)

Route Completion Bonus

Pension and Life Assurance

Refer a Friend Programme

ABBA Award Recognition Programme

Sick Pay Entitlement

Personal Development Opportunities

Employee Assistance Programme

Occupational Health Service

Bank Holidays Off

Qualifications

• Must have a Full UK Manual Driving Licence with a maximum of 3 points.
• Professional conduct is key for customer interactions.

Responsibilities

• Drive to client sites for servicing washroom products.
• Provide exceptional customer service while on premises.

Skills

Customer Service

Time Management

Communication

Patience

Education

Full UK Manual Driving Licence

ADR Licence

Tools

Commercial Vehicle

Job description

Great companies start with great people!

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Citron Hygiene is one of the UK market leaders providing washroom and waste services. We are seeking new Hygiene Technicians to join our Service Team. As a Hygiene Technician you play a critical role in servicing our customers washrooms. If you enjoy working independently, as part of a team and are passionate about delivering exceptional customer service to our customers, then look no further.

A Hygiene Technician is responsible for service duties which include, but are not limited to, driving to client site(s) to provide a ‘best in class’ delivery and collection service of sanitary disposal units, washroom products such as soap dispensers, air care and more. Ensuring that the washroom or facility has been serviced to an exemplary standard.

Responsibilities:

• Driving from home to our customers premises on your pre planned route (single premises or multi stop dependent on customer requirements).
• Carrying out a service and exchange of Citron Hygiene products whilst on the premises.
• Being the face of Citron Hygiene and providing exceptional customer service to all our customers.
• Maintaining great communication with your Service Management team (based at the Service Centre) throughout your working day to ensure all planned stops are completed and escalating/resolving any issues which arise in a timely manner.
• Returning to the Service Centre one or two times per week to unload and replenish stock.

Qualifications:

• Full UK Manual Driving Licence, with a maximum of 3 points.
• ADR Licence would be advantageous but not essential.
• Successful applicants will be subject to an Enhanced Disclosure and Barring Service (DBS) check.
• ADR training may be a requirement of the role.
• Patience – this role involves travelling during peak periods to and from customers premises and unfortunately traffic issues are unavoidable.
• Professional – conducting yourself in a professional manner is key to this role for both the business and its customers.
• Allocated Commercial Vehicle – You will be paid from the time your shift starts/leaving home to returning home.
• Standard weekly working hours - Monday to Friday – 40hr week.
• Overtime Available (1.5 rate).
• Route Completion Bonus.
• Pension and Life Assurance.
• Refer a Friend Programme /Incentives.
• ABBA Award (Above and Beyond) Recognition Programme.
• Sick Pay Entitlement.
• Personal Development Opportunities.
• Citron Perks – access to our internal benefits & voucher system.
• Employee Assistance Programme & Occupational Health Service.
• Remote, autonomous working, but with regular time at our service centre/s to catch up with the team, etc.
• Bank Holidays Off.

Citron Hygiene has a wide range of customers across several different sectors including CQC (Care Quality Commissioned) registered service providers, including but not limited to care homes and nursing homes. Sadly, COVID-19 has taken many thousands of lives among older people, those with underlying health conditions and those who need the level of care provided in care homes.

The Scientific Advisory Group for Emergencies (SAGE) Social Care Working Group has highlighted that people living in care homes have been particularly impacted by the COVID-19 pandemic, due to a combination of a heightened risk of severe outcomes following COVID-19 infection and the risk of outbreaks in closed settings. Under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021, any person entering the premises of a CQC (Care Quality Commissioned) registered service provider will need to be vaccinated unless they are exempt under the regulations.

Please note it is desirable that candidates have received both doses of the Covid-19 vaccination.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.