Service Director of Transformation and ICT

City Of Doncaster Council; West Midlands Combined Authority; On-site; GBP 60,000 - 90,000; Full time

Job summary

The City Of Doncaster Council is seeking a Service Director of Transformation and ICT to lead the organisation's transformation efforts. This role focuses on improving efficiency, fostering a customer-centric approach, and leveraging technology to better serve the community. The ideal candidate will display strong leadership, project management skills, and a drive for innovation.

Qualifications

• Experience in leading transformation projects within the public sector.
• Strong project management skills and methodologies.
• Ability to foster accountability and transparency in project outcomes.

Responsibilities

• Lead the transformation across the organisation to improve service delivery.
• Maximise the benefits of technology to enhance operational efficiency.
• Embed a culture focused on customer service and community engagement.

Skills

Project Management

Leadership

Innovation

Job description

Enabling People, Empowering Communities, Enhancing Places

Sandwell’s story is one of potential and striving to realise the ambitions of our borough, our residents and communities. We have been through a period of significant challenge including government intervention, but through determination and our drive for excellence, we look to the future with pride and a sense of purpose. While we have come so far, there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Created 50 years ago from six proud towns, each unique but united by a shared identity and rich culture, Sandwell is a place built on making things happen. It’s where industry met innovation, and where strong communities continue to shape the future.

Core to our continued evolution, our new Service Director of Transformation and ICT will be central to working across the authority as we strive to become an efficient organisation that consistently delivers for our residents, businesses and visitors. You will eliminate waste, tackling inefficiencies and inconsistencies in our services, ensuring that we adapt as a council to the changing needs of our diverse communities and meet the expectations of our residents. Building a coherent approach to transformation across the organisation, you will embed a culture that places our customers at the core of our operational design. Maximising the benefits that technology offers is critical to this role. Modern and secure digital and ICT services will enable change, enabling our residents and businesses to engage with the authority dynamically. Through your leadership and direction we will ensure that the resources we deploy have the biggest possible impact, changing lives and empowering communities.

With our values at the core of how we work, we are seeking someone with the ambition to lead transformation across the entire organisation. You will need strong project management discipline and the ambition to innovate as well as be brilliant at the basics. We want accountability and transparency in our project outcomes and build evidence of how we consistently achieve what our plans promise. Our transformation journey is evolving our organisational culture and changing behaviours, where everything we do is resident focused. But most important is a leader that embodies our values and has the passion to transform services that benefit our residents.

For further information speak to our executive search partners GatenbySanderson: Alfred Leigh (07881 824205) or Philip Emms (07590 225472).

Closing date: Tuesday 26^th August 2025

To apply please click theApply Nowlink below.