Service Director, Health & Justice

Integrated Care System; London; On-site; GBP 96,000 - 110,000; Full time

Job summary

A leading healthcare organization is seeking a highly motivated Service Director for its Health & Justice services. The role focuses on leading comprehensive healthcare management, ensuring quality service delivery, and maintaining strategic relationships with various stakeholders. This position requires extensive experience in healthcare settings and a strong commitment to service user involvement.

Qualifications

• Professional qualification and/or degree in management and leadership.
• Evidence of ongoing professional development, particularly in leadership.
• Significant senior operational experience in a healthcare setting.

Responsibilities

• Lead, develop, and enhance services within Health & Justice settings.
• Ensure high-quality clinical care and manage resources effectively.
• Develop strategic plans and contribute to achieving service objectives.

Skills

Leadership

Relationship Management

Operational Management

Financial Management

Education

Professional Qualification in Management

Post Graduate Degree in Leadership

Job description

Go back Central and North West London NHS Foundation Trust

Service Director, Health & Justice

The closing date is 17 July 2025

We are looking to appoint a Service Director who is highly motivated, imaginative and business focused to lead, develop and enhance services within our Health & Justice Settings.

The post holder will work closely and be jointly accountable with the Clinical Director.

We provide for a highly diverse population and employ a very diverse workforce. Listening to the community for coproduction of services is a touchstone for the trust.

The post offers excellent opportunities for personal and professional development. A commitment to fully involve service users is an essential part of the role.

We are looking for someone who has a proven track-record in the delivery of large-scale multi-centre healthcare services. The successful candidate will embody our values of compassion, respect, empowerment and partnership, has a wealth of experience and passion for operational delivery, is a visible and approachable leader and has excellent business acumen.

If you require further details or would like to discuss this opportunity with Mark Maguire, Managing Director, please contact Mel Wilson, EA on [e-mail] or 07734 776608.

We anticipate holding interviews on the 15th August 2025 in London.

Main duties of the job

All local and national targets such as those for mental health are delivered within a safe, high quality framework

The Trust's corporate plan has operational contributions and the division achieves corporate objectives.

Staff deliver high quality service that demonstrates the Trust values of Compassion, Respect, Empowerment, and Partnership.

Actively contribute to all major activities of the Trust Executive and exercise corporate decision making and responsibilities.

Work jointly with the service Management Team to develop clinical services and make progress towards realising the Trust's long-term strategy.

About us

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across sexual health, mental health, community services, addictions, and health & justice service and more whatever stage of your career you're at, there's always a place for you at CNWL.

Job responsibilities

Relationship Management

Positive relationships exist with internal and external stakeholders. Positive relationships are evident across Divisions in the Trust.

Clear lines of accountability are outlined within the service around lead relationship management with key stakeholders e.g. CCG, local/unitary authorities, NHS England, MOJ etc.

Positive relationships and system for managing them exist with all local carer and user groups.

Provide clinical supervision to nurses in the service with a mental health background

2. Management of Services

Job description

Job responsibilities

Relationship Management

Positive relationships exist with internal and external stakeholders. Positive relationships are evident across Divisions in the Trust.

Clear lines of accountability are outlined within the service around lead relationship management with key stakeholders e.g. CCG, local/unitary authorities, NHS England, MOJ etc.

Positive relationships and system for managing them exist with all local carer and user groups.

Provide clinical supervision to nurses in the service with a mental health background

2. Management of Services

Through effective management of staff, the delivery of high quality clinical care and services will be demonstrated within available budgets.

All aspects of operational management within the service are visibly led and the service Senior Management Team, and external bodies receive performance reports and monitoring information to as required.

Performance is regularly monitored and remedial action is taken, as necessary, to ensure that plans are achieved. The care of service users and patients with mental is a particular priority and the setting of objectives and the monitoring of these to meet national and local standards is a key service issue

Working alongside the contracts and finance team ensure all SLAs are agreed with local commissioners in line with the Trusts Standing Financial Instructions.

The Service Director will ensure their services are managed with agreed performance standards, these are achieved including the delivery of efficiency and cost improvement plans as required.

The Service Director will lead service changes and improvements ensuring effective input and resources are available.

3. Strategic and Service Planning

Through jointly working with the Division and the service Senior Management Team, the Service Director will ensure:

Strategic and annual plans for the service are developed and contribute to the development of the Trusts strategic and annual plan.

Annual objectives for the service are agreed, which support the achievement of the services plans.

A strategy for improvement of services within the service is agreed, which incorporates Trust initiatives including all aspects of clinical governance and the focus on the patient.

To prepare robust full business cases to develop or sustain quality services in line with the strategic direction of the Trust.

Contracts are reviewed and negotiated on an annual basis as part of 3 year plan.

4. Corporate and Clinical Governance

Operational management is integrated with the clinical governance agenda through participation in Clinical Governance committees and the services Senior Management Team.

The service is compliant with national requirements including CQC, MOJ, NHS and LA.

Standing Orders and Standing Financial Instructions are complied with and the highest standards in corporate governance and probity are maintained.

5. Performance Management

A culture of performance management and appraisal is evident as both a responsibility and a right for management and staff within the areas managed.

Robust internal performance management systems are in place enabling the Trust to adhere to plans, standards and targets.

Appropriate management capacity at all levels operates within an organisational structure, which delivers responsive, safe and reliable patient services.

Collaborative partnerships exist with stakeholder organisations to optimise the performance and development of the Trusts services.

There is demonstrable evidence of multi disciplinary engagement in decision making within the division and all disciplines are clear on performance standards and expectations of their role in the delivery of high quality services.

6. Human Resource Management

The highest quality of staff management is provided in all areas of responsibility through working with the Human Resources department.

Effective staff communication and involvement systems are displayed within the overall framework of the Trusts Employment Policies and Procedures, issues arising from the Annual Staff Survey are proactively and effectively addressed.

All staff are developed as a key organisational and management responsibility with the strategic requirements of current national initiatives pursued.

7. Development of the Culture within the service

The culture within the service and that of the Trust is active staff engagement and devolved decision at the point closest to patient care.

Clear performance management and accountability down to front line staff is evident.

8. Personal Development

Personal development objectives are agreed and reviewed annually with Divisional Managing Director

Continuing professional development is undertaken as agreed with the Divisional Managing Director

Person Specification

Education/Qualifictions

• Professional Qualification and/or relevant qualification such as a degree in management and leadership (A)
• Evidence of ongoing professional development particularly in leadership (A)
• Post Graduate Degree in Leadership or equivalent years of experience (A)

Previous Experience

• Significant senior operational experience, managing services at scale in a relevant healthcare setting, such as health & Justice, community or mental health services.
• Extensive recent senior management experience in a health and social care setting
• Significant experience of managing complex service transformation, resulting in improvements to patient care
• A track record of maintaining staff engagement through complex change processes
• Demonstrable experience of effective partnership working with other organisations at a very senior level
• Experience of involving service users and carers in service redesign and improvement
• A track record of successful management of substantial budgets with evidence of improving financial performance
• Evidence of achieving demonstrable improvements in the quality of service provision
• Evidence of taking personal responsibility in contributing to developing an organisation's vision and strategic goals for modernisation and reform and in gaining support for this at all levels both internally and externally
• Specific experience of service provision in an offender care setting (A/I
• Negotiated sub- contracts with other providers
• Experience of tendering for new services (A)

Skills, Knowledge & Abilities

• Working knowledge and understanding of present health and wider policy in relation to services provided by the Directorate and expectations of stakeholders
• Good understanding of relevant primary, community and mental healthcare needs of people in detention settings.
• Understanding of negotiation processes and ability to lead or contribute in contract negotiation
• Excellent understanding of NHS Quality agenda and regulation
• Ability to manage within budget achieving targets under difficult conditions balancing resources and priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Central and North West London NHS Foundation Trust

£96,340 to £109,849 a yearper annum inc. Inner HCAS