Service Development Product Manager

JR United Kingdom; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in technology solutions is seeking a Service Development Product Manager in Manchester. The role focuses on developing and delivering new IT services while working in a supportive team environment. Ideal candidates will have experience in service management, project work, and analytics, particularly in Data, Automation, and AI.

Benefits

Flexible working hours

Support for disability or neurodiversity adjustments

Qualifications

• Experience working within a service-focused organization.
• Experience on fast-paced projects.
• Experience with Data, Automation, and AI.

Responsibilities

• Researching new service requirements and formulating business cases.
• Communicating service development updates to key stakeholders.
• Project managing the development of new services.

Skills

Analytical skills

Project management

Communication

Team collaboration

Job description

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Service Development Product Manager, manchester

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Client:

Softcat

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Service Development Team!

Softcat's Service Development team is in place to develop, introduce and improve the IT services that we offer our customers. The role of the team is to research new potential service offerings and bring them to life by working with the wider organisation.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

As a Service Development Product Manager, you will be pivotal in the development and delivery of the services roadmap. Within a cross-functional, self-managing project team, you will be the custodian of each service during its development, testing, and preview release, and will ensure that the service product is developed in line with the vision for it.

As Service Development Product Manager - Data, Automation & AI, you'll be responsible for:

• Researching new service requirements, deciding the features of new services, and formulating business cases for approval.
• Product managing any new services and service features that are approved.
• Communicating service development updates to key people within Softcat.
• Maintaining a thorough understanding of customer needs, the market, our competition, and future trends. This will feed into the services you develop.
• Owning and articulating the vision behind each service to the service development project team.
• Actively engaging the service development project team, building great relationships with all team members.
• Project managing the development of new services.

We'd love you to have

• Experience working within an organisation focused on service(s).
• Experience of working on fast-paced projects.
• Experience of working in a highly analytical way to find creative solutions to challenges.
• Experience with Data, Automation and AI

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/