Service Desk Technician - Onsite - £14.85 per hour Inside IR35

ZipRecruiter; King's Lynn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A client in King's Lynn is seeking a Service Desk Technician for a 6-9 month contract to support a Windows rollout. This on-site role involves troubleshooting, managing support tickets, and providing customer service. Ideal candidates will possess strong communication and problem-solving skills.

Responsibilities

• Responding to inquiries and requests from users.
• Troubleshooting and resolving software and hardware problems.
• Managing support tickets in a service desk system.

Skills

Communication

Problem-solving

Customer service

Technical knowledge

Ability to learn new technologies

Ability to work under pressure

Job description

Job Description

My Client based in Kings Lynn are currently looking for a Service Desk Technician to join them on a 6-9 month contract opportunity to support them with a Windows roll out programme. This role is 5 days on site and is paying £14.85 per hour, Inside IR35 weekly pay.

Key Responsibilities;

• Responding to inquiries and requests: Answering phone calls, emails, and online inquiries from users.
• Troubleshooting and resolving technical issues: Diagnosing and resolving software and hardware problems, often using remote tools.
• Managing support tickets: Tracking, prioritizing, and updating tickets in a service desk system.
• Providing technical support: Guiding users through systems configuration and troubleshooting.
• Escalating complex issues: Identifying and escalating issues that require specialised expertise.
• Maintaining documentation: Keeping up-to-date documentation of IT systems and procedures.
• Providing customer service: Communicating clearly and professionally with users to ensure their satisfaction.
• Build and configure hardware: Setting up new devices and configuring them for use
• Work with various technologies: Utilising Windows Server environments, cloud services, and other technologies
• Participate in projects: Contributing to IT projects, including planning, implementation, and testing.

Skills and qualities of a successful Service Desk Technician:

• Strong communication skills
• Problem-solving skills
• Customer service skills
• Technical knowledge
• Ability to learn new technologies
• Ability to work under pressure

If you are interested in this vacancy then please do apply or send me your CV to (see below)