Service Desk Technician L3

Page Personnel; Gloucester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A public sector organization in Gloucester is seeking a skilled Service Desk Technician L3 to provide advanced technical support, manage service desk tickets, and collaborate with other departments. The ideal candidate must have troubleshooting expertise, experience with ticketing systems, and relevant IT qualifications. This permanent position offers a salary between £29,000 to £35,000 and opportunities for professional development in a supportive team environment.

Benefits

Competitive salary range

Access to Local Government Pension scheme

Opportunities for professional development

Supportive and collaborative team environment

Qualifications

• Proven expertise in troubleshooting and resolving complex IT issues.
• Experience with service desk ticketing systems and ITIL best practices.
• Knowledge of hardware and software deployment processes.

Responsibilities

• Provide advanced technical support for IT systems and applications.
• Monitor and manage service desk tickets, escalating when necessary.
• Identify and implement solutions to recurring technical issues.

Skills

Troubleshooting

Service desk ticketing systems

Problem-solving

Hardware deployment

Software deployment

Education

Relevant IT certifications or equivalent

Job description

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• Site based in Gloucester, 2nd/3rd line Service Desk opportunity.
• Working 5 days a week on site - No remote working.

About Our Client

This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.

Job Description

• Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
• Monitor and manage service desk tickets, escalating when necessary.
• Identify and implement solutions to recurring technical issues.
• Collaborate with other departments to address IT-related needs and projects.
• Maintain and update IT documentation, ensuring accuracy and accessibility.
• Assist with the deployment and configuration of hardware and software.
• Support the team in delivering excellent customer service to end-users.
• Ensure compliance with IT policies and procedures within the public sector framework.

The Successful Applicant

A successful Service Desk Technician L3 should have:

• Proven expertise in troubleshooting and resolving complex IT issues.
• Experience with service desk ticketing systems and ITIL best practices.
• Knowledge of hardware and software deployment processes.
• Strong analytical and problem-solving skills.
• Familiarity with working in a public sector technology environment.
• Relevant IT certifications or equivalent technical qualifications.
• Ability to work efficiently in a team-focused setting.

What's on Offer

• Competitive salary range of £29,000 to £35,000 per annum.
• Access to the Local Government Pension (LGP) scheme.
• Permanent position based in Quedgeley.
• Opportunities for professional development within the public sector.
• Supportive and collaborative team environment.
• MV Clearance required (8-12 week duration)

If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today!