Service Desk Technician - Bilingual Spanish/English (TIER 1)

TN United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Service Desk Technician to provide exceptional support in both Spanish and English. This role involves assisting corporate clients with troubleshooting various PC hardware and software applications, ensuring efficient resolution of issues. The ideal candidate will have a solid background in call center or service desk environments, coupled with strong technical knowledge and excellent communication skills. Join a dynamic team where your contributions will make a significant impact in delivering top-notch support and enhancing client satisfaction in a fast-paced setting.

Qualifications

• At least 1 year of experience in a call center or service desk environment.
• Knowledge of PC hardware and software, including Windows 7/10 and Office suite.

Responsibilities

• Provides support via phone, email, and chat for various PC hardware and software applications.
• Handles 50-60 issues per day efficiently and appropriately.

Skills

Bilingual in Spanish and English

Troubleshooting Skills

Knowledge of Microsoft Office

Client Interaction Skills

Organizational Skills

Education

Trade School Certificate

Associate Degree in a related field

Tools

ServiceNow

Active Directory

Remote Access Tools

Job description

Service Desk Technician - Bilingual Spanish/English (TIER 1), Slough

Client: Logicalis

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6fdd729ec3b9

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Summary

Provides support via phone, email, and chat for various PC hardware and software applications. Must be proficient in English and Spanish.

Essential Duties and Responsibilities

• Supports employees of corporate clients via phone, email, and chat.
• Assists users with troubleshooting Outlook, Microsoft Operating Systems (Windows 7, Windows 10), and Microsoft Office products (Word, Excel, PowerPoint).
• Supports mobile devices, including configuration and email synchronization.
• Handles 50-60 issues per day efficiently and appropriately.
• Maintains punctual attendance.
• Uses Active Directory to reset network passwords and assists with network printer configurations.
• Provides support for VPN connectivity and remote access issues.
• Uses remote access tools to control user computers and troubleshoot connectivity problems.
• Promotes understanding of Logicalis' mission and adheres to applicable laws, regulations, and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Successful candidates should be able to perform all essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education/Experience/Technical Requirements/Certifications

• Trade School Certificate or Associate Degree in a related field.
• At least 1 year of experience in a call center or service desk environment.
• Knowledge of PC hardware and software, including Windows 7/10, Office suite, ticketing systems like ServiceNow, and basic internet support.
• Effective troubleshooting and documentation skills, experience navigating knowledge bases, and proficient use of Microsoft Office.

Other Skills and Abilities

• Strong technical and client interaction skills.
• Self-starter with excellent organizational and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication skills, both oral and written.

Hardware & Software Requirements

Personal smartphone with 2-factor authentication capabilities required for work-related tasks.

Physical Demands

Must be able to sit, talk, see, hear, and use hands and arms constantly; frequently stand, move, and perform physical tasks; occasionally lift up to 10 pounds. Reasonable accommodations can be provided.

Logicalis is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, national origin, sexual orientation, gender identity, marital status, age, disability, veteran status, or other protected categories.

Hourly Compensation Range: $16/hr to $18/hr