Service Desk Technician - 2nd Line

IOSH; Leicester; On-site; GBP 23,000 - 26,000; Full time

Job summary

IOSH is seeking a Service Desk Technician for 2nd Line support at their Leicester office. The role involves delivering technical support to end users both remotely and onsite, ensuring service levels are maintained. Candidates should be experienced with Microsoft Windows, Mac OS, and Microsoft 365, possessing strong communication skills to assist colleagues effectively. Benefits include hybrid working, private medical insurance, and generous leave options.

Benefits

Hybrid working options

25 days annual leave plus bank holidays

Private medical insurance

Salary sacrifice pension scheme

Employee Assistance Programme

Performance related pay scheme

Qualifications

• Competent with previous experience using Microsoft Windows, Apple Mac OS, and Microsoft 365 applications.
• Experience in ITIL-aligned service desk support and cloud technologies.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver high-level support and coaching to end users.
• Provide 2nd line support both remotely and face-to-face.
• Resolve issues and ensure service level agreements are met.

Skills

Microsoft Windows

Apple Mac OS

Workstation Administration

Microsoft 365

ITIL-aligned Service Desk Support

Cloud Technologies

Job description

Job Title: Service Desk Technician – 2nd Line

Salary: £23,400 - £26,000 per annum

Hours per week: 35 hours (flexible working options considered in line with business needs)

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Monday to Thursday, with Friday being worked from home.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 11 August 2025

Interview date: w/c 25 August 2025

Please note the first stage of this recruitment is to complete a role specific task.

About the role
As part of the Technology team, you will deliver a high level of support and coaching to end users ensuring the most cost-effective use of the business applications and systems.

In this varied role, you'll be delivering 2nd line support both remotely and face-to-face, helping to keep our systems running smoothly and our users supported. You’ll be a key contact through our Technology Service Desk, resolving issues, logging resolutions accurately, and ensuring service level agreements are met.

More than just tech support, you’ll be empowering colleagues across the organisation to make the most of our applications and tools.

What you'll bring

• Competent and knowledgeable with previous experience of using systems including Microsoft Windows and Apple Mac OS, as well as expertise in Workstation administration and Microsoft 365 applications.
• Previous experience in providing ITIL-aligned service desk support and working with Cloud technologies including Microsoft 365 and Azure.
• Excellent communication skills so you can explain technical concepts clearly to any audience
• A friendly, can-do attitude and a genuine desire to help others

Essential criteria

• Highly competent in several systems including, but not limited to, Microsoft Windows, Apple Mac OS, WorkStation administration and Microsoft 365 applications.
• Strong interpersonal skills and excellent communication skills both verbal and in writing, with the ability to communicate with a wide range of colleagues across the organisation in both technical and non-technical language
• A logical approach to problem solving, using own initiative to fix errors with software applications or hardware devices

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to [e-mail].

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.