Service Desk Technician

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health and care through digital transformation. As a Service Desk Technician, you will be the first point of contact for IT support, ensuring excellent customer service and effective troubleshooting. This role offers a supportive and inclusive environment with opportunities for personal development and career progression. Be part of a team recognized as the best NHS Trust to work for in the Midlands, where your contributions will make a significant impact on patient care and service delivery.

Qualifications

• Strong IT technical skills with a focus on customer service.
• Experience in troubleshooting IT-related incidents.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Provide remote troubleshooting and ensure service levels are met.

Skills

IT Technical Skills

Customer Service

Remote Troubleshooting

Education

Relevant IT Certification

Job description

Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transformation? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our team.

Role: Service Desk Technician

1. Be the first point of contact for all IT-related incidents and service requests.
2. Perform remote troubleshooting and determine appropriate solutions based on customer information.
3. Provide excellent customer service with good IT technical skills.
4. Accurately capture and handle all calls with the goal of resolving as many as possible at first contact (first-time fix).
5. Ensure service levels and targets are met, along with customer satisfaction and continuous service delivery.
6. Work a regular shift pattern including out-of-hours support via an on-call rota to support NHIS supported organizations 24/7, including bank holidays.

Apply now to join our team! For more details, please refer to the attached job description and person specification.

We are proud of our reputation as an excellent place to work and deliver care, with 5,500 colleagues and recognition as the Health Service Journal’s Trust of the Year in 2020. Our hospitals are rated outstanding and good by the Care Quality Commission, and we have been ranked as the best NHS Trust to work for in the Midlands for the past three years.

We foster a supportive, inclusive environment that nurtures wellbeing and offers opportunities for development and progression. We care for our colleagues as well as our patients.

Note: Not all roles are eligible for visa sponsorship. Please check the shortage occupation list for eligibility. For further details or informal visits, contact:

• Name: Jacqui Hawkins
• Job Title: Service Desk Team Leader
• Email: [e-mail]
• Telephone: [phone]