Service Desk Technician

Computerworld Personnel Ltd; Portishead Point; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Une entreprise établie recherche un Service Desk Technician pour fournir un support technique à ses clients externes. Le candidat idéal aura de solides compétences en service client et des connaissances en Azure et M365. Les avantages incluent des jours de congé supplémentaires, une contribution de pension et une couverture santé.

Benefits

24 jours de congé + jours fériés

Votre anniversaire de congé

Contribution de 4% à la pension

Congés maternité et paternité améliorés

Régime salarial de voiture électrique

Assurance vie

Plan de santé

Événements sociaux

Qualifications

• Expérience dans un MSP/IT Consultancy.
• Bonnes compétences en communication écrite et verbale.

Responsibilities

• Supporter les clients externes sur leurs besoins IT via email, téléphone ou système de tickets.
• Escalader les tickets au besoin tout en respectant les accords de niveau de service.

Skills

Excellent customer service skills

Excellent communication skills

Understanding of networking basics

Experience with Azure

Experience with M365

Education

Relevant qualification in IT

Tools

Active Directory

DNS

DHCP

Job description

Service Desk Technician - North Bristol (Hybrid) - £23k-£30k

I am seeking a Service Desk Technician to work within an established team, supporting a host of external clients on their IT needs. The successful Service Desk Technician will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.

Benefits:

• 24 days holiday + bank holiday increasing over time
• Your birthday off
• 4% pension contribution
• Enhanced maternity and paternity leave
• Electric car salary scheme
• Life insurance
• Healthcare Cashplan
• Social events

As the successful Service Desk Technician, you will have experience in some of the following:

• Experience in an MSP/ IT Consultancy
• Have a relevant qualification in IT
• Experience in Azure and M365
• A good understanding of the basics of networking
• Experience with Active Directory, DNS, DHCP
• Excellent customer service skills
• Excellent communication skills both written and verbal

This is an urgent vacancy, so please apply early to avoid disappointment.

If you are interested in the role of Service Desk Technician or are looking for something similar, please contact Alex MacDermott directly.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.