Service Desk Technician

ZipRecruiter; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious global organization in Liverpool seeks a Senior IT Service Desk Engineer who speaks fluent Spanish. This role offers exceptional career advancement opportunities along with fully funded professional training in a dynamic environment that values technical expertise and customer service excellence.

Benefits

Fully funded professional training

Exceptional career advancement opportunities

Qualifications

• Proven experience in IT support and ability to mentor.
• Fluent Spanish required.
• Experience with Windows Server and Active Directory.

Responsibilities

• Provide IT support while mentoring junior staff.
• Manage stakeholder expectations and resolve challenges.
• Document practices thoroughly.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem-Solving

Education

ITIL certification

Tools

Google Workspace

Windows 10

Microsoft Office

Mitel VOIP

Job description

Job Description

**THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH**

Senior Service Desk Engineer - Spanish Speaking

Location: Liverpool

Seniority Level: Mid-level to Senior

About the Opportunity

Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer.

This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training.

My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.

Key Requirements for the Senior IT Service Desk Engineer vacancy

Technical Expertise

• Proven experience in a similar IT support role and the ability to step into a mentoring, Team Leader role
• Fluent Spanish - business proficiency required
• Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
• Windows desktop environments (Windows 10/11)
• Mobile device platforms (Android and iOS)
• Microsoft Office 2016/2019
• Mitel VOIP phone systems or equivalent
• Mobile Device Management solutions (AirWatch)
• Windows Server administration and Active Directory
• Windows 10 deployment (WDS)
• Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous)

Professional Competencies

• Exceptional troubleshooting skills with meticulous attention to detail
• Outstanding customer service mindset
• Strong communication skills
• Precise and thorough documentation practices
• Self-motivated with strong independent decision-making capabilities
• Innovative thinker who contributes fresh perspectives
• Proactive problem-solver who anticipates and addresses issues

Qualifications

• ITIL certification (advantageous)

This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.

Are you ready to advance your IT career with a respected global leader? Apply today!

Ascent People is an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.