Service Desk Technician

TN United Kingdom; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Technician to enhance their IT support team. In this dynamic role, you will be the first point of contact for clients, troubleshooting technical issues and ensuring smooth IT operations. Your expertise in Windows OS, Microsoft 365, and networking will be vital in delivering exceptional service. If you thrive in a fast-paced environment and are eager to grow within a supportive Managed Service Provider, this opportunity is perfect for you. Join a team that values your contributions and offers pathways for professional development.

Benefits

Certification investment & training

Monthly recognition awards

Annual recognition awards

Qualifications

• Experience in a service desk or IT support role is essential.
• Strong knowledge of Windows OS and Microsoft 365 applications.

Responsibilities

• Providing 1st line support via phone, email, and remote tools.
• Troubleshooting hardware, software, and network issues.

Skills

IT Support

Problem-solving

Communication Skills

Windows OS

Microsoft 365

Active Directory

Networking Skills (WAN/LAN/DNS/DHCP)

Education

IT Certifications (MS, CompTIA, ITIL)

Job description

Role: Service Desk Technician
Industry: Managed Service Provider (MSP)
Location: Chester, Cheshire
Salary: up to £27,000 DOE

Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester is looking for a Service Desk Technician to join their growing team.

In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with their IT needs.

MSP Experience is highly desired

What you'll be doing:

• Providing 1st line support via phone, email, and remote tools
• Troubleshooting hardware, software, and network issues
• Escalating complex cases to senior engineers when necessary
• Contributing to the development of knowledge-based articles
• Managing support tickets and ensuring timely resolutions
• Assisting senior team with IT projects
• Hardware builds and assisting with system upgrades, installations, and configurations

What you'll need:

• Experience in a service desk or IT support role
• Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory
• Knowledge of networking skills (WAN/LAN/DNS/DHCP), understanding of routers & switches
• Excellent problem-solving and communication skills
• Ability to work under pressure and manage multiple tasks
• Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus
• Certification investment & training
• Monthly and annual recognition awards

If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration.