Service Desk Technician

Empro Group; Chelmsford; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in ICT support is seeking a Service Desk Technician in Chelmsford. The role involves supporting NHS Health and Justice environments with technical issues, requiring a solid understanding of IT principles and strong problem-solving skills. This full-time position offers significant exposure to complex systems and opportunities for professional development.

Benefits

Development of technical knowledge

Hands-on experience

Exposure to secure environments

Stable, structured team environment

Qualifications

• Qualification in Information Systems or IT-related subject essential.
• Microsoft Office User Specialist certification desirable.
• GCSEs in English and Maths required.

Responsibilities

• Provide hands-on ICT support for hardware, software, and network issues.
• Troubleshoot desktops, printers, and network equipment.
• Maintain service desk documentation and contribute to the knowledge base.

Skills

PC hardware understanding

Problem-solving

Communication

Time management

Basic networking knowledge

Education

Qualification in Information Systems or IT-related subject

Microsoft Office User Specialist

GCSEs in English and Maths

IT certifications such as MCDST, MCP, MCSE, CCNA

Job description

Service Desk Technician

Based in Chelmsford | Salary: £25,000 per annum
Full-time | Permanent

We are recruiting on behalf of our client for a reliable and technically skilled Service Desk Technician to join a busy ICT support team. This role is based in Chelmsford, supporting a wide range of secure NHS Health and Justice (H&J) environments.

This is an excellent opportunity for someone with a solid technical foundation, excellent organisational skills, and a proactive mindset to support critical IT operations across complex and secure service areas.

Key Employment Details

Location:Chelmsford

Hours:Monday to Friday, 08:00–16:00

Saturday Rota:Every second Saturday, 09:00–13:00 (office-based)

Travel:A full, clean UK driving licence and access to a vehicle are essential for occasional site visits

Security clearance:You must undergo and maintainDBS, NPPV Level 3, and HMPPS Cat Avetting. Failure to pass or retain clearance will result in termination of employment

Additional hours:May be required based on severity or contractual obligations. TOIL or overtime applies

About the Role

As a Service Desk Technician, you will provide deskside ICT support for a variety of secure NHS Health and Justice (H&J) environments. The support delivered can include everything from standard PCs and printers to complex network equipment, including switches, firewalls, and cloud-based solutions.

You’ll also support software applications such as Microsoft Office, NHS Smartcards, SONAR CMS, and SystmOne. Full training on specialist systems will be provided.

This role demands high attention to detail, strong planning skills (especially when accessing secure environments), and a proactive support mindset. You’ll also assist with IT procurement and logistics.

Key Responsibilities

• Provide hands-on ICT support for hardware, software, and network issues

• Act as a technical resource for 1st Line Support and project teams

• Troubleshoot desktops, printers, and network equipment (LAN/WAN, switches, firewalls)

• Assist with procurement and delivery of IT equipment to sites

• Maintain service desk documentation and contribute to the internal knowledge base

• Work with ITIL v4 service management principles (training can be provided)

• Build and maintain knowledge of Azure Cloud solutions and TCP/IP networking

Person Specification

Essential:

• Solid understanding of PC and printer hardware

• Experience supporting Microsoft Windows and Office environments

• Basic networking knowledge (TCP/IP, LAN/WAN)

• Excellent problem-solving, communication, and time management skills

• Experience in IT support with end users

• Able to work independently and take initiative

Desirable:

• Experience working in NHS or Health & Justice settings

• Familiarity with Windows 11 and Office 365

• Technical documentation experience

• ITIL v4 Foundation (or awareness)

Qualifications

• Qualification in Information Systems or IT-related subject

• Microsoft Office User Specialist or equivalent

• GCSEs (or equivalent) in English and Maths

• IT certifications such as MCDST, MCP, MCSE, CCNA, or similar

• NVQ Level 2 in Customer Service (desirable)

Why Apply?

• Be part of a critical, real-world ICT support team

• Gain unique exposure to secure and complex operating environments

• Develop your technical knowledge with hands-on experience and training

• Join a stable, structured team in a full-time role