Service Desk Technician

Stichting Vrienden van Zonnehuisgroep Amstelland; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic organization as a Service Desk Technician, where you'll be the first point of contact for IT support, ensuring smooth operations of digital systems. This role involves delivering high-quality technical support, managing service desk processes aligned with ITIL best practices, and collaborating with internal teams. You'll have the opportunity to enhance user experience by promoting self-service tools and contributing to documentation for recurring issues. If you're passionate about IT and customer service, this is the perfect opportunity to make an impact in a fast-paced environment.

Qualifications

• Experience in IT service management and ITIL framework.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Act as the first point of contact for IT-related enquiries and support.
• Manage the Service Desk system and ensure accurate call logging.
• Provide technical support for online systems and audio-visual equipment.

Skills

ITIL framework

Microsoft Office Suite

Windows operating system

Mac operating system

Networking fundamentals

Active Directory

Audio-visual systems

Troubleshooting skills

IT security best practices

Ticketing systems

Cloud-based applications

Tools

ServiceNow

Jira

Job description

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph

Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support?

Are you available immediately?

If yes, then read on to discover what's on offer!

Our client is looking for a Service Desk Technician to join a fast-paced organisation where you'll provide first-line technical support and play a key role in maintaining a reliable and user-friendly IT service. You'll be the initial point of contact for users, ensuring the smooth operation of digital systems, integrated tools, and IT equipment.

Key Responsibilities

• Act as the first point of contact for all IT-related enquiries and support requests from internal users
• Deliver, support, and promote Service Desk processes aligned with the ITIL framework
• Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution
• Provide technical support for online systems, integrated platforms, and audio-visual equipment
• Conduct IT inductions and set up equipment for new users
• Offer on-site IT support for internal events, such as meetings and presentations
• Promote and encourage the use of self-service tools, including knowledge base articles and user guides
• Contribute to the creation and maintenance of documentation for repeat technical issues and support resources
• Collaborate with internal teams and external service providers (e.g., AV, hardware repair, print services)
• Identify recurring issues and suggest or implement solutions to improve support efficiency
  
  

Technical Skills Required

• Experience with ITIL framework and IT service management best practices
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Windows and Mac operating systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Familiarity with active directory and user account management
• Experience supporting audio-visual systems and online platforms
• Strong troubleshooting skills for both hardware and software issues
• Knowledge of IT security best practices
• Familiarity with ticketing systems (e.g., ServiceNow, Jira)
• Basic understanding of cloud-based applications (e.g., Google Workspace, Microsoft 365)
  
  

Working Hours

Onsite: 08:30 - 17:00 (Mon-Thu), 08:30 - 16:30 (Fri)

Are you interested in the Service Desk Technician role and would like to be considered? We would love to hear from you!

Click The Apply Button Now Or Contact Us Directly

• Tel: [phone] option 1 - Office & Commercial Team
• Email:
  
  

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency